Tour Ambassador

ASM GlobalNew York, NY
135d$25

About The Position

The Tour Ambassador is a dynamic and interactive role at the Observatory, centered on creating memorable guest experiences and ensuring visitors fully engage with the Observatory’s offerings.

Requirements

  • Must be at least 18 years old
  • Bachelor’s Degree or equivalent training – preferred
  • Minimum of three (3) years’ tour guide or related experience – preferably in an attraction, entertainment or hospitality environment
  • NYC Tour Guide license – preferred
  • Existing knowledge of NYC history and familiarity with NYC landmarks – preferred

Nice To Haves

  • Multilingual – a plus
  • Naturally personable, friendly, and welcoming
  • Must possess the highest level of demonstrable professionalism and customer service
  • Naturally creative and innovative – huge plusses
  • Interest and proficiency in interactive presentations and social media a plus

Responsibilities

  • Greet all guests as they enter assigned areas
  • Ensure safety of all guests while waiting on tour or in assigned areas
  • Provide facts and historical information about the city, visible landmarks
  • Point out features of interest, speaking at length with regard, and answering related questions
  • Conduct in-depth, specialized talks, and walking tours of the Observatory
  • Provide the highest level of customer service for the guest, resolving issues, and referring any issue that is unable to be satisfactorily addressed to a supervisor/leader-on-duty
  • Create and prepare specified tour material as needed
  • Perform and present information in a concise, legible manner to guests – speaking clearly and loudly with a commanding presence is a must
  • Work non-traditional hours, nights, weekends, and holidays – as necessary
  • Perform other duties as assigned by leadership

Benefits

  • $25.00/hour
  • 401(k) plan
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