Tour Ambassador

ASM Global • New York, NY

135d • $25

About The Position

The Tour Ambassador is a dynamic and interactive role at the Observatory, centered on creating memorable guest experiences and ensuring visitors fully engage with the Observatory’s offerings.

Requirements

• Must be at least 18 years old
• Bachelor’s Degree or equivalent training – preferred
• Minimum of three (3) years’ tour guide or related experience – preferably in an attraction, entertainment or hospitality environment
• NYC Tour Guide license – preferred
• Existing knowledge of NYC history and familiarity with NYC landmarks – preferred

Nice To Haves

• Multilingual – a plus
• Naturally personable, friendly, and welcoming
• Must possess the highest level of demonstrable professionalism and customer service
• Naturally creative and innovative – huge plusses
• Interest and proficiency in interactive presentations and social media a plus

Responsibilities

• Greet all guests as they enter assigned areas
• Ensure safety of all guests while waiting on tour or in assigned areas
• Provide facts and historical information about the city, visible landmarks
• Point out features of interest, speaking at length with regard, and answering related questions
• Conduct in-depth, specialized talks, and walking tours of the Observatory
• Provide the highest level of customer service for the guest, resolving issues, and referring any issue that is unable to be satisfactorily addressed to a supervisor/leader-on-duty
• Create and prepare specified tour material as needed
• Perform and present information in a concise, legible manner to guests – speaking clearly and loudly with a commanding presence is a must
• Work non-traditional hours, nights, weekends, and holidays – as necessary
• Perform other duties as assigned by leadership

Benefits

• $25.00/hour
• 401(k) plan

What This Job Offers

• Education Level: Bachelor's degree