Tour Ambassador - One World Observatory

Legends • New York, NY

369d • $25

About The Position

The Tour Ambassador is a dynamic, interactive role within the Observatory with a specific focus on the guest experience and how the guest relates to the Observatory experience. This position reports directly to the Senior Operations Manager.

Requirements

• Bachelor's Degree
• Minimum 2-4 years tour guide or related experience, preferably in an attraction, entertainment or hospitality environment
• High level of demonstrated professionalism and customer service
• NYC Tour Guide license preferred
• Excellent written and verbal skills - multi-lingual a plus
• Proficient in Microsoft Office (Word, Excel, Power Point) - an interest and proficiency in interactive presentations and social media is a plus
• Quick learner with ability to handle multiple projects and meet deadlines
• Entrepreneurial spirit, energetic and outgoing personality with a creative, and a proactive approach to work
• Existing knowledge of NYC history and familiarity with NYC landmarks preferred

Responsibilities

• Greet guests as they enter assigned areas
• Ensure safety of our guests while waiting on tour or in assigned areas
• Provide facts and historical information about the city, visible landmarks, pointing out features of interest and answering questions
• Conduct in-depth, specialized talks and walking tours of the Observatory
• Provide a high level of customer service for the guest, resolving issues and referring issues to a supervisor as necessary to ensure a pleasant experience
• Create and prepare specified tour material as needed
• Perform and present information in a concise, legible manner to our guests - must be able to speak loudly and clearly and hold a commanding presence
• Work non-traditional hours, nights, weekends, and holidays -- as necessary
• Perform other duties as necessary or required by management

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Paid vacation
• 401(k) plan

What This Job Offers

• Career Level: Entry Level
• Industry: Food Services and Drinking Places
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees