Totem Rewards Representative
About The Position
Do you love connecting with people and creating memorable guest experiences? Seven Cedars Casino is looking for a Part-Time Totem Rewards Representative to help welcome, enroll, and assist our valued guests in our Totem Rewards program. Work closely with a supportive team in a fast-paced environment while providing friendly, knowledgeable support about promotions and benefits. Representatives provide excellent front line customer service to our guests. Totem Reward Representatives assist players with sign-ups; access member accounts; provide information about Resort services and upcoming events and assists with promotions. Native American hiring preference for qualified candidates.
Requirements
- High School Diploma or GED equivalent required
- Two years of related customer service experience; gaming experience preferred
- Excellent communication skills
- Must be 21 years or older
- Ability to multi-task and maintain focus in a high volume, fast paced environment
- Ability to public speak and use a microphone to promote club events
- Proficient with computers including Outlook, Word, Excel, Access and Photoshop
Responsibilities
- Serve as a customer service concierge to 7 Cedars Casino; greets and provides information concerning casino programs and amenities, off-site attractions, and players club rewards.
- Sign up new memberships into the Totem Rewards Players Club
- Access member accounts to assist with point verification, point redemption, etc.
- Promote club membership and provide information to potential members
- Promote and carry out customer promotions
- Selling of event tickets and tournament buy-ins
- Maintains confidential information
- Stocking promotional gifts and supplies
- The ability to Publicly speak proficiently
- Carry out Pit Clerk duties as needed
- Must exercise confidentiality and discretion on a daily
- Perform miscellaneous duties as assigned
- Must follow all safety rules and regulations
- Follow all general and department policies and procedures
Benefits
- Full-time employees are eligible for health insurance (medical/dental/vision), paid vacation and sick time, 6 paid holidays plus 1 floating holiday, employer paid life insurance, wellness reimbursement programs, a shared leave program, and more!
- All 7 Cedars employees enjoy free access to our employee assistance program, resort and local discounts including 50 cents/gallon off on fuel, 50% employee meals while on the clock and 20% otherwise, free golf, and the list goes on and on!
- All employees also have the option to join our 401K plan with no waiting period and a 4% company match, enroll in supplemental insurance, and have free access to a Merrill Lynch financial advisor.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
