Total Store Lead

About the position

Victra is an Exclusive Retailer for Total by Verizon. As a Total Store Leader, you create the environment that high performers want to be a part of, and guests can't wait to do business with. Total Store Leaders lead the way in sales, operations, and team development for the company. Your role will focus on training, developing, and inspiring your team to success. You will motivate your team to give the best service to Every Guest. Every Time. Consistency is key for both your performance and that of your team. You will lead your team and keep our guests our number one priority. Ready to take charge of your career? Apply today!

Responsibilities

• Train, coach and develop sales team on all aspects of sales which include but are not limited to, sales techniques, products, promotions, procedures, and guest experience.
• Embrace change and adapt sales strategies as the business changes.
• Encourage and motivate sales team to meet or exceed sales quotas and individual income goals.
• Meet and exceed personal goals by driving creative selling strategies for the store.
• Provide effective performance feedback to all team members and set time frames for achievement.
• Commit to following up on those expectations and maintaining accountability.
• Use various customer outreach methods, such as outside sales events, to increase store traffic and sales.
• Ensure availability and protection of merchandise by maintaining inventory levels.
• Perform daily and monthly inventory counts as directed.
• Adhere to advertising, sales promotion, and display plans directed by Victra and Total by Verizon.
• Maintain a Premiere Store Environment welcoming for all guests.
• Secure merchandise and protect employees by adhering to security standards.
• Schedule team members to maintain appropriate shift coverage based on business needs.
• Manage all escalated customer service issues with professionalism.
• Execute daily operational procedures with excellence.
• Lead with effective communication through written and verbal communication.
• Enforce Victra policies and procedures promptly and efficiently.
• Use training tools provided to further your career and personal development.
• Create a fun and engaging environment that promotes creativity and innovation.
• Other duties as required.

Requirements

• High School diploma.
• 3-5 years of experience in a retail sales environment.
• 2 years in a leadership/supervisory role.
• Excellent interpersonal skills.
• Basic interview skills and enhanced staffing knowledge.
• Relevant history of high retail sales performance.
• Basic Math Skills.
• Working knowledge of Microsoft Office.

Benefits

• Base rate of $13.50/hour with uncapped earning potential through commission.
• Opportunity to earn a monthly Store Leader bonus.
• Paid training.
• Average all-in pay is $50,000 per year.