Total Loss Settlement Adjuster

Snapsheet•Chicago, IL

4d•$50,000 - $60,000•Remote

About The Position

Snapsheet is claims technology the way it should be: purposeful, precise, and designed to deliver outcomes. Where others bolt things on, we engineer them in to our core systems and processes across cloud-based claims management, virtual vehicle appraisals, and elite loss and recovery services. Trusted by over 170+ P&C Carriers, MGAs, MGUs, TPAs, and logistics companies, our open architecture is built to fit how our companies work, not the other way around. As a Total Loss Settlement Adjuster at Snapsheet, you are highly competitive and motivated by constant improvement. You are an effective communicator, whether you are emailing a request to your peer, talking with a body shop, lienholder or a carrier customer. You love working in an ever-evolving environment where openness to feedback and the ability to adapt is highly valued. You are a strong problem solver, identifying and resolving the day-to-day challenges involved in auto claims handling, specifically understanding total loss evaluations, settlements with carrier customers, salvage regulations and state compliance, as well as solving more complex problems. You want to work for a company where you can make a real impact and do it all from the comfort of your home office! Not licensed? We will license you prior to starting.

Requirements

Must be currently completing total loss settlements with an insurance carrier
Must have a working understanding or background in estimating and evaluating total losses
Thorough understanding of UPD estimates, parts costs, total loss classification, and fraud detection
2-5 years of Auto Total Loss Settlement experience in the Insurance Industry
Extensive knowledge of Automobile Total Loss Conditioning and Optioning processes
Thorough understanding of automobile terminology and vehicle construction.
Working experience of estimating platforms: Mitchell UltraMate, CCC One and/or Audatex
Excellent verbal and written communication skills
Detail-oriented and organized, with a commitment to delivering accurate and timely results
Excellent negotiation and communication skills to interact with customers, shops and vendors remotely
Team player with positive attitude and ability to work well with others
Ability to work independently and manage time efficiently in a virtual work environment

Responsibilities

Settle Total Loss claims with owners and lienholders
Secure vehicle releases, negotiate release fees, and relocate salvage
Mitigate expenses for storage, rental, etc, within state compliance
Process associated paperwork to transfer title and secure salvage returns
Issue settlement payments to owners and lienholders
Maintain working understanding of estimatics, policy and carrier guidelines, state and regional regulatory compliance and laws.
Maintain working understanding of Actual Cash Value. Candidates should be able to confidently speak to options, condition ratings, unrelated prior damage, refurbishments, comparable vehicles and market availability to negotiate settlement agreement
Utilize internal training tools and external resources to clearly document every claim with high attention to detail
Maintain documentation of all interactions with internal and external customers or sources
Work effectively with repair facilities, rental agencies and salvage yards while maintaining a positive and professional demeanor
Manage and maintain virtual relationships with teammates, managers, and directors while working remotely from home

Benefits

Remote working environment - your new commute is however long it takes to walk to your desk!
Flexibility - empathy is ingrained in who we are and we are happy to offer a flexible PTO policy, casual dress code, and more!
Development - Mentorship programs, 1-on-1 management, promote when ready culture, quarterly internal promotion opportunities, and goal setting sessions.
Fun - Celebrations just because, yearly in-person and remote events, Snapsheet Swag, Employee Resource Groups, and more!
Choose from 2 robust medical plans through Blue Cross Blue Shield—plus, we contribute to your HSA when you enroll in our high-deductible health plan.
Offer two dental plans and one vision plan to keep you and your family healthy.
Peace of mind with company-paid Short Term Disability, Long Term Disability, and Life Insurance.
Additional protection through voluntary benefits like Accident Insurance, Hospital Indemnity, Critical Illness, and Legal Assistance.
401(k) with a 4% company match—because your future is worth investing in.
Employee Assistance Program (EAP) with 6 sessions per life incident to support your mental well-being.
Flexible PTO and 7.5 company-observed holidays to recharge on your terms.
In-person connection points throughout the year including our annual Summit and Roadshows.
Snapsheet SWAG and surprise mailers to keep the spirit alive.
Endless opportunity to shape your path—career growth, learning, and real impact are all within reach.
Health and wellness campaigns that evolve with you year over year.