Total Loss Claims Adjuster

UNIVISTA HOLDINGS LLC • FL

101d • $45,000 - $65,000

About The Position

Loyalty MGA is looking for a detail-oriented and customer-focused Total Loss Claims Adjuster to handle claims involving total loss vehicles. This position offers a hybrid work schedule upon successfully completing the company’s probation period. This role involves investigating, evaluating, and resolving total loss claims efficiently while providing excellent customer service.

Requirements

• Hold a valid all lines 6-20 license
• High school diploma or equivalent; bachelor's degree in business, or related field preferred.
• Strong problem-solving skills with a focus on delivering timely and effective resolutions to customer issues.
• Strong organizational and time management skills to handle multiple tasks efficiently.
• Professional, energetic, and ability to thrive in a fast-paced environment and adapt to changing priorities.
• Excellent verbal and written communication skills. Ability to articulate solutions clearly and concisely.
• Bilingual in English and Spanish is required.

Nice To Haves

• Bachelor's degree in business or related field preferred.

Responsibilities

• Investigate, evaluate, and resolve total loss claims in compliance with company policies and procedures.
• Determine the value of totaled vehicles using industry tools and guidelines.
• Communicate with policyholders, claimants, and third parties to gather necessary information and explain the claims process.
• Coordinate with appraisers, salvage vendors, and other relevant parties to ensure timely resolution of claims.
• Review and verify all claim documentation, including police reports, repair estimates, and titles.
• Negotiate settlements with claimants, ensuring fairness and adherence to policy terms.
• Maintain accurate records of claim activities and decisions in the claims management system.
• Ensure compliance with state regulations and company policies throughout the claims process.
• Identify potential fraud indicators and escalate suspicious claims as needed.
• Provide exceptional customer service by addressing questions and concerns promptly and professionally.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees