Total Loss Claims Adjuster - Miami, FL

UNIVISTA HOLDINGS LLC•Miami Springs, FL

3d•$45,000 - $65,000•Hybrid

About The Position

Loyalty MGA is looking for a detail-oriented and customer-focused Total Loss Claims Adjuster to handle claims involving total loss vehicles. This position offers a hybrid work schedule upon successfully completing the company’s probation period. This role involves investigating, evaluating, and resolving total loss claims efficiently while providing excellent customer service.

Requirements

Hold a valid all lines 6-20 license
High school diploma or equivalent; bachelor's degree in business, or related field preferred.
Strong problem-solving skills with a focus on delivering timely and effective resolutions to customer issues.
Strong organizational and time management skills to handle multiple tasks efficiently.
Professional, energetic, and ability to thrive in a fast-paced environment and adapt to changing priorities.
Excellent verbal and written communication skills.
Ability to articulate solutions clearly and concisely.
Bilingual in English and Spanish is required

Responsibilities

Investigate, evaluate, and resolve total loss claims in compliance with company policies and procedures.
Determine the value of totaled vehicles using industry tools and guidelines.
Communicate with policyholders, claimants, and third parties to gather necessary information and explain the claims process.
Coordinate with appraisers, salvage vendors, and other relevant parties to ensure timely resolution of claims.
Review and verify all claim documentation, including police reports, repair estimates, and titles.
Negotiate settlements with claimants, ensuring fairness and adherence to policy terms.
Maintain accurate records of claim activities and decisions in the claims management system.
Ensure compliance with state regulations and company policies throughout the claims process.
Identify potential fraud indicators and escalate suspicious claims as needed.
Provide exceptional customer service by addressing questions and concerns promptly and professionally.
Negotiate settlements with claimants or their representatives, ensuring fair and equitable agreements.
Adhere to ethical standards and guidelines while handling claims and interacting with stakeholders.