Client Engagement: Serve as the primary point of contact for multiple clients, building strong relationships and delivering exceptional customer service that sets us apart. Payroll Oversight: Lead the end-to-end payroll processes, ensuring timely data collection, processing, and distribution that align with our high standards of KPIs and SLAs. Project Leadership: Spearhead client projects, consulting on process improvements and identifying risks and opportunities to enhance service delivery. Data Validation: Conduct thorough payroll data validations and reconciliation analyses to proactively identify and mitigate high-risk areas. Tailored Solutions: Manage client-specific requirements, including payroll mapping and global cost tracking, ensuring seamless collaboration with payroll and third-party vendors. Compliance Support: Assist clients with accurate year-end reporting, compensation summaries, and other compliance-related documentation, ensuring they stay ahead of the curve. Data-Driven Insights: Utilize data analytics to provide clients with actionable insights, empowering them to make informed decisions about their mobility programs. Innovative Automation: Identify opportunities for process automation and collaborate with our tech teams to implement groundbreaking solutions. Mentorship and Development: Provide guidance, mentorship, and training to junior team members in a multi-geographic hybrid structure, fostering a culture of skill development and collaboration.