Tortilla Manager
About The Position
The Tortilla Manager oversees daily Tortilla Operations and provides leadership and direction to achieve profitable operations of all Tortilla related service in the company. The Tortilla Manager ensures that all programs offered through the Tortilla are executed consistently in the store. The Tortilla Manager is responsible for development of all direct reports. The Tortilla Manager is to continually grow the team's capacity for efficiency, effectiveness, and service to meet the company's succession needs. The individual is expected to be a role model of the company by driving results while maintaining company core values.
Requirements
- Valid Food Handlers Card;
- Customer Service and retail experience desirable.
Responsibilities
- Responsible for ordering, vendor communications, compliance and sanitation, Tortilla inventory, and controls, and management of workplace and department safety, as well as reporting, financial control, and budget responsibilities;
- Clearly communicates and enforces standards for quality, cleanliness, organization, customer service, safety, loss prevention, sanitation, Tortilla conditions and food safety to all team members;
- Ensure shelves are organized with product labels;
- Provide exceptional service and ensure the products are handled properly, date controls are performed, ensure freshest products are rotated properly so that they are available to customers;
- Controls costs by constantly monitoring and improving Tortilla operations to increase profitability, combined with managing labor costs, and reducing loss due to shrink;
- Review Team Members' weekly schedule to ensure a fully-staffed department; Provide customer service by greeting and assisting customers, responding to customer inquiries and complaints;
- Prepare the weekly sales and labor projections for the Tortilla department in order to maximize sales and profits;
- Provides flexibility by helping in any area in order to support the store needs.
- Demonstrates personal Customer Service excellence. Engages with customers always;
- Improves speed and efficiency of service provided.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
