TOP Supervisor

Fashion Nova•Beverly Hills, CA

About The Position

The TOP (Top of Production) Supervisor is responsible for leading the daily TOP sample approval process and supervising a small team to ensure accurate, timely, and compliant handling of samples across all product categories, including apparel, accessories, and footwear. This role is critical to maintaining high operational efficiency in a fast-paced, high-volume environment while ensuring adherence to company and industry standards. The TOP Supervisor will monitor team performance, coordinate workflow, communicate effectively with vendors and internal stakeholders, and support continuous process improvement initiatives.

Requirements

Minimum 3–5 years of experience in quality assurance, production, or sample management, preferably in apparel, retail, or consumer goods.
Previous supervisory or team lead experience strongly preferred.
Strong organizational, prioritization, and problem-solving skills.
Excellent interpersonal and communication skills for cross-functional collaboration.
High attention to detail and ability to make accurate quality decisions under tight deadlines.
Experience with sample tracking systems, PLM, or reporting tools is a plus.
Fast-paced, high-volume production environment.
Ability to handle multiple priorities while maintaining attention to detail.
May require standing or moving for extended periods while handling samples.

Nice To Haves

Experience with sample tracking systems, PLM, or reporting tools is a plus.

Responsibilities

Lead, coach, and support the TOP team to achieve daily productivity and quality targets.
Assign and monitor workloads, balancing tasks to prevent bottlenecks or downtime.
Provide clear guidance, feedback, and mentoring to team members.
Escalate operational or performance issues to management in a timely manner.
Oversee proper receipt, organization, and hanging of all TOP samples.
Ensure daily processing of samples aligns with company standards and timelines.
Track sample submissions, re-submissions, and rejections to ensure timely resolution
Review flagged samples and make final approval or rejection decisions according to company quality and compliance standards.
Communicate decisions, corrective actions, and resubmission requirements clearly to vendors and internal teams.
Maintain accurate records of approvals, rejections, and recurring issues.
Manage daily team workflow to meet KPIs of 800 - 1100 samples processed per day.
Ensure coverage and timely handling across all product categories in a high-volume setting.
Adjust resources and assignments proactively to maintain operational efficiency.
Maintain accurate documentation of sample handling, approvals, and communications.
Provide timely updates and reports to management on workflow, rejections, and compliance.
Ensure all samples and processes comply with company policies, industry standards, and regulatory requirements.
Identify process inefficiencies or compliance gaps and support improvement initiatives.