Tooling Services Specialist (Contract)

Airbus•Herndon, VA

5d•Onsite

About The Position

Satair (an Airbus Services Company) is looking for a Tooling Services Specialist (Contract) to join our Repair & Warranty department based in Herndon, VA . In this role you will respond to customer inquiries and facilitate the lease of Airbus proprietary tools, vendor tools, and Ground Support Equipment (GSE), as well as manage their return. Additionally, you’ll support tool purchase orders and all related processes. In support of Warehouse Operations, our team members support everything from receiving to packing and shipping of materials. The warehouse is at the core of our operations, assuring that Team Airbus members and our customers get the materials they need to be successful. The Washington, D.C. metro area is home to multiple Airbus offices: In our nation’s capital you will find the Airbus Experience Center, a collection of interactive, multimedia exhibitions highlighting the extensive role the company plays in the aviation, aerospace and defense industries in the U.S. and around the world. The D.C. area is also home to our regional corporate headquarters – located adjacent to Washington Dulles International Airport (IAD) - it makes flying in a breeze!

Requirements

Associates degree in Business Administration, Logistics, Procurement or an equivalent combination of education and experience
3-5 years of experience in a customer service function
Demonstrated analytical skills and experience in developing reports describing status of activities
Authorized to work in the US, Able to work in US without current or future need for visa sponsorship
Knowledge of Customer Business & Operations, customer expectations & needs
Technical Data Awareness
IT affinity to support the digitalization of manual processes
Ability to foster and maintain positive relations across functions and stakeholder management
Ability to work in an international context
Strong organizational skills with the ability to prioritize tasks effectively
Extrovert and good communicator
Excellent problem-solving skills with a keen attention to detail
Ability to follow-up closely and independently
Ability to work under pressure & multi-task
Good coordination and cooperation skills
Proficiency in English, both written and verbal
Good analytical and numeracy skills
PC literacy, including word processing, spreadsheets and database use
SAP
Excel/G suite, especially Sheets

Nice To Haves

Bachelors Degree is highly preferred
Experience with G Suite
Previous experience as a Tooling or Repair Specialist in a manufacturing environment
Additional technical certifications or training is a plus
Knowledge of aircraft maintenance and/or airline operations
Knowledge of various hand tools, power tools, machinery, and equipment used in manufacturing processes
Other business integrated systems

Responsibilities

Customer Support
Tool Lease Focal point of contact for our customers in Americas with regards to tool lease services
Responsibility for processing the customer's request for tool lease quotations as well as incoming orders
Ensuring a smooth progress of the order handling and following up according to customers' requirements
Keeping up the material and logistics activities and the associated services for customer satisfaction
Proactive notification of the customer about their order status
Monitoring and reporting of customer KPI
Interface with all stakeholders to ensure Airbus' commitments towards our customers
Tool Sale Manage end -to-end the interfaces between supplier, customer and internal organizations for all tool sales
Manage customer routine, AOG, and initial provisioning tooling purchase orders including maintaining order status records, organizing and hosting customer tooling conference calls, answering customer order inquiries and providing price quotes.
Follow-up with customers for tooling returns and warranty claims, accepting and recording feedback regarding damages.
Support customer tool order packages; coordinates with tool services management in Hamburg to ensure orders are processed in an efficient and timely manner.
Internal Team Interface
Tool Repair Generate customer order status reports and internal tool order status reports for customers and internal entities with updated information on order status
Work closely with the local repair shops (ex: Hydro, Reel , etc.) and internal customers to ensure that tools are properly maintained, repaired promptly when necessary, and optimized for maximum efficiency
Interface with the Quality team to address backlog and quality discrepancies.
Manage customer Lease return and Airbus stock (on-shelf) tools repairs and recertification
Reporting
Report status of available Airbus Prop. Tool recertification and lease return available inventory
Collection, analysis and implementation of lessons learnt and corrective actions for missed tool lease/sale/repair opportunities.
Perform additional duties as assigned.