Tool Repair Technician

NEFCO Construction Supply LLC•East Hartford, CT

About The Position

NEFCO is a construction supply company. We provide support to our contractors by serving as the channel that unites them with the construction products that they need. When it comes to the contractor, we are always there when they need us. We never stop working for them. When they build, we build together. #unitedwebuild Join our growing team!! We are seeking a tool repair technician for a fast growing company! We offer a full benefits package, plenty of overtime opportunities, as well as PTO and Vacation time. Success in this position requires proficiency in tool repair, attention to detail, excellent customer service skills, and ensuring tools and equipment are properly serviced and maintained.

Requirements

High school diploma or equivalent
Minimum of 2 years experience
Ability to read and comprehend tool schematics and diagrams
Strong time management and critical thinking skills
Excellent decision making skills
Ability to prioritize work and perform multiple tasks
Experience in handling difficult customer service situations
Proficiency in using Microsoft Office Suite
Physical dexterity for use of tools and ability to lift up to 75 lbs
Ability to review and interpret computer images and written documents
Analytical ability including basic math skills

Responsibilities

Performs repairs on electrical and battery-operated power tools, gas equipment, outdoor power equipment, etc.
Receives incoming repairs and creates proper documentation
Maintains a clean, organized and safe work area
Provides customer with quality customer service demonstrating a sense of urgency to complete and deliver the repair
Supports customer service needs onsite, as well as through phone support and e-mail communication
Properly completes service reports and enters data appropriately through designated computer system
Other duties as assigned