Tool Fleet Management Generalist

Hilti-posted 3 months ago
Full-time • Entry Level
Tulsa, OK
Building Material and Garden Equipment and Supplies Dealers
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The Tool Fleet Management Generalist plays a crucial role in delivering Hilti's Tool Fleet Management (TFM) services to customers and supporting our Lead 2030 Full Fleet strategy. This position involves supporting internal team members and customers through phone and electronic communication, approving contractual documents, and engaging directly with customers to provide comprehensive Tool Fleet Management services.

  • Develop and maintain an understanding of the Tool Fleet Management service value proposition and services, and coach other internal team members.
  • Handle the research, processing, and follow-up of activities related to Fleet Management after sales support based on direct email and phone requests from customers and Hilti team members.
  • Set up customer Auto pricing and monitor for proper approvals.
  • Manage contract setup and administration.
  • Process return orders and ownership changes.
  • Handle lost or stolen tool processing and invoicing.
  • Correct contract pricing to ensure accurate customer pricing data.
  • Process contracts opt-outs and administer legal documents.
  • Set up customized invoicing for customer requirements.
  • Process Tool Exchanges when customers renew or collect.
  • Manage SAP tool collection.
  • Share best practices and identify opportunities for continuous improvements for fleet operations.
  • Review and approve Tool Fleet Management (TFM) contracts.
  • Manage Large Solution Orders (50+ tool bodies) from setting delivery expectations to delivery.
  • Utilize Fieldwire to communicate Large Solution Orders to all stakeholders.
  • Handle Life Cycle Management tasks in Salesforce.
  • Support team members in Tool Fleet Management processes and execution.
  • Create custom solutions for specific customer needs.
  • Perform other duties as needed or assigned.
  • High School/GED minimum; bachelor's degree in business discipline preferred.
  • Minimum 1 year of experience in a sales or customer service role.
  • Proficiency in MS Office including PowerPoint, Excel, and Word.
  • Proficiency in SAP preferred.
  • Excellent organizational skills.
  • Strong verbal/written communication skills.
  • Demonstrated high level of attention to detail.
  • Demonstrated learning agility.
  • Competitive base salary and bonus potential.
  • Generous paid time off policy including vacation and personal days.
  • Health & wellness benefits.
  • 2 days per year to give back in the local community.
  • Paid family leave.
  • 401(k) matching.
  • Medical/dental/vision coverage.
  • Variety of other benefits to fit the needs of employees.
  • Hands-on integration training.
  • Ongoing training and mentoring.
  • Targeted leadership programs.
  • Opportunities for international assignments in over 120 countries.
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