Toll Supervisor I

ITR Concession Co LLC • Angola, IN

104d

About The Position

ITRCC is dedicated to delivering outstanding customer service that is built around our core values: Community, Actions, Reliability, Excellence, and Safety. Spanning 157 miles across northern Indiana, ITRCC implements our core values to offer a safer and more efficient way of commuting. Why we’re different: ITRCC’s efficiency relies on our team members; at the ITRCC you won’t just be part of a company, you will be part of a family who respects their members and strives to cultivate sustainability. We are actively involved in the community and care for the wellbeing of our team members. We understand the importance of work/life balance while offering hybrid schedules for flexibility and productivity.

Requirements

• High school diploma/GED
• Proven organization skills
• Effective communication skills both written and orally
• Knowledge and skill necessary to effectively perform on-the-job training for new hires
• Knowledge and experience in Microsoft Word, Excel, and Outlook
• Ability to apply company policies consistently
• Ability to manage in a fast-paced high-stress environment while providing high customer focus
• Ability to lift and carry weights up to 50 lbs and perform physical duties involving pushing, pulling, and lifting
• Valid driver's license

Nice To Haves

• 1-2 years of relevant work experience

Responsibilities

• Perform all tasks safely and comply with all internal and external safety requirements.
• Support ITRCC’s safety culture and attend all safety training.
• Uphold ITRCC’s core values: Community, Actions, Reliability, Excellence and Safety (CARES).
• Manage Traffic Management/Customer Service/Roadside Toll Collection System.
• Manage Plaza Operations including Master Fund Verifications, Breaks, Gate Replacements, Trouble Tickets, etc.
• Perform administrative tasks such as Scheduling, Payroll, Training and Development, Safety Compliance, Recaps, and reporting.
• Use written and verbal communication, radio usage, and cross-department reporting.
• Interact with customers professionally and efficiently.
• Utilize company vehicles and assist in maintenance schedule and regular inspections of vehicle conditions.
• Perform general office housekeeping.
• Ensure the safety of all toll collectors.
• Ensure plaza configurations are accurate and perform routine plaza checks.
• Monitor transactions and payment types via Remote Console.
• Serve as liaison between the TMC and field to report disabled vehicles and/or incidents.
• Observe for safety issues.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees