Toll Supervisor I

ITR Concession Co LLC • La Porte, IN

2d

About The Position

Responsible for traffic management at assigned toll plazas to ensure efficient flow of traffic.

Requirements

• High school diploma/ GED
• Must have proven organization skills.
• Must possess effective communication skills both written and orally.
• Must possess the knowledge and skill necessary to effectively perform on the job training for new hires.
• Knowledge and experience in Microsoft Word, Excel, and Outlook
• Ability to apply company policies in a consistent manner with the best interest of the company in mind.
• Must possess the ability to manage in a fast-paced high stress environment while providing a high level of customer focus.
• Must be able to lift and carry weights up to 50 lbs. along with other physical duties involving pushing, pulling and lifting.
• Must possess and maintain a valid driver's license.
• Basic computer skills
• Ability to read and comprehend documents
• Strong problem-solving skills
• Ability to communicate effectively in both written and verbal form
• Valid driver’s license

Nice To Haves

• Level 1: 1-2 years of relevant work experience

Responsibilities

• Manage Traffic Management/Customer Service/Roadside Toll Collection System.
• Manager Plaza Operations (Master Fund Verifications, Breaks, Gate Replacements, Trouble Tickets, etc).
• Perform administrative Tasks (Scheduling, Payroll, Training and Development, Safety Compliance, Recaps, weekly and monthly reporting, , etc.)
• Use Communications - Written and Verbal, Radio Usage, Cross-Department Reporting.
• Interact with customers professionally and efficiently.
• Utilize company vehicles and assist in maintenance schedule and regular inspections of vehicle conditions.
• Perform general office housekeeping.
• Ensuring the safety of all toll collectors.
• Ensure plaza configurations are accurate at all times and performs and logs routine plaza checks.
• Monitor transactions and payment types via Remote Console.
• Serve as liaison between the TMC and field to report disabled vehicles and / or incidents.
• Observe for safety issues

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED