Toll Supervisor I

ITR Concession Co LLC • Angola, IN

104d

About The Position

ITRCC is dedicated to delivering outstanding customer service that is built around our core values: Community, Actions, Reliability, Excellence, and Safety. Spanning 157 miles across northern Indiana, ITRCC implements our core values to offer a safer and more efficient way of commuting. Why we’re different: ITRCC’s efficiency relies on our team members; at the ITRCC you won’t just be part of a company, you will be part of a family who respects their members and strives to cultivate sustainability. We are actively involved in the community and care for the wellbeing of our team members. We understand the importance of work/life balance while offering hybrid schedules for flexibility and productivity.

Requirements

• High school diploma/ GED
• Proven organization skills
• Effective communication skills both written and orally
• Knowledge and skill necessary to effectively perform on the job training for new hires
• Knowledge and experience in Microsoft Word, Excel, and Outlook
• Ability to apply company policies in a consistent manner with the best interest of the company in mind
• Ability to manage in a fast-paced high stress environment while providing a high level of customer focus
• Ability to lift and carry weights up to 50 lbs along with other physical duties involving pushing, pulling and lifting
• Valid driver's license
• Basic computer skills
• Ability to read and comprehend documents
• Strong problem-solving skills
• Ability to communicate effectively in both written and verbal form
• Valid driver’s license

Nice To Haves

• 1-2 years of relevant work experience

Responsibilities

• Responsible for traffic management at assigned toll plazas to ensure efficient flow of traffic.
• Performs all tasks safely, complies with all internal and external safety requirements, supports ITRCC’s safety culture, attends all safety training, and completes all compliance trainings as required by ITRCC.
• Upholds ITRCC’s core values: Community, Actions, Reliability, Excellence and Safety (CARES).
• Manage Traffic Management/Customer Service/Roadside Toll Collection System.
• Manage Plaza Operations (Master Fund Verifications, Breaks, Gate Replacements, Trouble Tickets, etc).
• Perform administrative Tasks (Scheduling, Payroll, Training and Development, Safety Compliance, Recaps, weekly and monthly reporting, etc.).
• Use Communications - Written and Verbal, Radio Usage, Cross-Department Reporting.
• Interact with customers professionally and efficiently.
• Utilize company vehicles and assist in maintenance schedule and regular inspections of vehicle conditions.
• Perform general office housekeeping.
• Ensuring the safety of all toll collectors.
• Ensure plaza configurations are accurate at all times and performs and logs routine plaza checks.
• Monitor transactions and payment types via Remote Console.
• Serve as liaison between the TMC and field to report disabled vehicles and/or incidents.
• Observe for safety issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees