TOC Engineer, Senior

Toyota Motor • Plano, TX

233d

About The Position

The Toyota Financial Services Technology Operations Center is looking for a passionate and highly motivated Cloud Services Engineer. Reporting to the Manager of TOC Engineering, the individual in this role will play a pivotal role in the governance, maintenance, and enhancement of support for our AWS Cloud Services. The AWS Cloud Services Engineer will collaborate with the Cloud Engineering team to ensure the seamless transition of services to the Cloud Services Team. Furthermore, the engineer will work closely with the Major Incident Management team to address and resolve issues within the production environment.

Requirements

• AWS Certified Solutions Architect.
• Bachelor's degree in information technology or related field. Proven relevant work experience will be considered in lieu of degree.
• Proven experience in Cloud services such as EC2, S3, RDS, Lambda, VPC, Route 53, CloudWAN, Kubernetes, Redshift.
• Experience with infrastructure-as-code tools like CloudFormation, Terraform, and Ansible.
• Proven experience in Infrastructure services such as Unix, Linux and Windows troubleshooting.
• Knowledge of cloud security best practices and tools.
• Understanding of network architecture and protocols within AWS.
• Understanding of IT service management (ITSM) processes.
• Proficiency in scripting skills (e.g., Python, Bash, or PowerShell).
• Excellent troubleshooting and problem-solving skills.
• Strong communication and collaboration skills.
• Ability to work independently and as part of a team.

Nice To Haves

• ITIL Foundation framework.
• AWS Certified DevOps Engineer.
• Knowledge of integration of tools and technologies like Dockers, Elasticsearch, Logstash, Kibana.

Responsibilities

• Provide expert-level support for Cloud services, addressing technical issues.
• Troubleshoot and resolve incidents related to Cloud infrastructure and services, ensuring minimal downtime and disruption.
• Collaborate with the Major Incident Management team to address and resolve critical issues in the production environment.
• Participate in incident response activities, including root cause analysis and post-incident reviews.
• Work closely with the Cloud platform team to ensure the successful transition of services to the Cloud Services Team.
• Monitor the performance and health of cloud resources using tools such as CloudWatch and Dynatrace.
• Develop automation scripts using tools like CloudFormation, Terraform, and CLI to streamline operations and reduce manual intervention.
• Maintain comprehensive documentation of support processes, incident resolutions, and cloud configurations.
• Stay updated on the latest cloud services, features, and best practices.
• Continuously seek opportunities to improve support processes and cloud infrastructure.
• Collaborate on designing scalable architectures, implementing CI/CD pipelines, and troubleshooting application issues.
• Manage cloud routing, and troubleshoot network issues.
• Monitor system health, perform regular maintenance, and respond to incidents.

Benefits

• A work environment built on teamwork, flexibility, and respect.
• Professional growth and development programs to help advance your career, as well as tuition reimbursement.
• Team Member Vehicle Purchase Discount.
• Toyota Team Member Lease Vehicle Program (if applicable).
• Comprehensive health care and wellness plans for your entire family.
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute.
• Paid holidays and paid time off.
• Referral services related to prenatal services, adoption, childcare, schools, and more.
• Tax advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA).
• Relocation assistance (if applicable).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Transportation Equipment Manufacturing
• Education Level: Bachelor's degree