To-Go Shift Supervisor

P.F. Chang's•Winter Garden, FL

16d•$20 - $24

About The Position

The Restaurant Takeout Shift Supervisor or To-Go Shift Supervisor coordinates the daily operations of a restaurant shift and is responsible for all aspects of takeout and catering needs by providing exceptional service in a timely manner. They are responsible for packaging and labeling all items and including necessary components are included for each order, as well as cash handling.

Requirements

Previous experience is not required – we will train you!
Have a current Food Handler’s Card where applicable, or ability to obtain food handler’s card.
Must be able to operate kitchen equipment, including the coffee machine, iced tea machine, lemon slicer, point of sale (POS) system and any other applicable system(s).
Knowledge of proper sanitation practices and safety procedures.
Ability to multitask and organize multiple types of orders at the same time.
Ability to follow all company policies, procedures, and standards.
Excellent customer service skills and etiquette.
Must be able to communicate effectively.

Responsibilities

Fast, friendly, efficient, and courteous customer service to every customer whether on-line, on the phone, or in person.
Understands the restaurant menu to identify the different menu items for takeout and catering, able to guide guests on choosing menu items, and ready to answer guest’s questions.
Review orders with the Guest (at pick-up or upon delivery) and / or with Delivery Driver ensuring order accuracy.
Delivers amazing hospitality experience to guests anticipating, delivering, and exceeding guests’ expectations resulting in satisfactory feedback.
Responsibly and accurately handles money and inventory controls.
Effectively open and securely closes the restaurant, establishes prep needed and assigns to staffs, and completion of all responsibilities for each shift.
Supervises training of new Team Members, coaching and mentoring Team Members on culinary techniques and skills.