TMS Compliance QA Analyst IV

Coinbase Careers Page

134d • $99,365 - $116,900

About The Position

At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. We’re seeking a very specific candidate who is passionate about our mission and believes in the power of crypto and blockchain technology to update the financial system. This role will be part of the Compliance Operations Quality Assurance team, responsible for conducting Quality Assurance audits on transaction monitoring system (TMS) cases, working with production teams from CX and Compliance. You will be responsible for auditing TMS cases to support Coinbase’s AML/CFT (Anti-Money Laundering / Combatting the Financing of Terrorism) program, identifying opportunities to improve procedural updates, creating and presenting metrics, training new analysts, and providing insights through established feedback loops.

Requirements

• 6+ Years hands-on experience in executing QA, Audit, or as a Financial Crime Investigator.
• Working knowledge of BSA/AML laws, regulations, and rules for financial services/products.
• ACAMS or equivalent AML qualification.
• Experience in assisting, developing, and producing metrics and reporting.
• Strong written/verbal communication, critical thinking, and problem-solving skills.
• Highly-motivated, analytical, organized, innovative, and adaptive.
• Multi-tasking ability, team-oriented, and a self-starter.
• Proven ability to work collaboratively with global partners in other functional units.
• Exceptional work ethic and flexibility to work extended hours to meet deadlines, when necessary.
• Ability to work with limited direction from management when situations occur.
• Intermediate level in PowerPoint/Google Slides and Excel/Google Sheets.

Nice To Haves

• ACAMS certification or equivalent AML certification.
• Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support.
• Experience in project management or analytics or quality assurance.
• Advanced degree in business, finance or legal.
• Advanced understanding of Google apps, JIRA and Salesforce Service Cloud.

Responsibilities

• Perform QA reviews of TMS cases based on the quality rubric, ensuring compliance with established guidelines.
• Proactively seek opportunities to tackle challenging and impactful assignments.
• Assist on 2LoD reviews and provide timely responses to findings.
• Lead calibrations & office hours supporting other QA analysts.
• Conduct root cause analysis on thematic issues.
• Identify procedural gaps or inconsistencies and provide proposed solutions.
• Conduct training of new QA and QC joiners along with validating their practice cases.
• Collaborate with internal support teams across Data Analytics, Escalations teams, Financial Crime Compliance, and L&D to enhance processes and workflows.
• Present QA findings, insights, and recommendations persuasively to inspire positive change via weekly metrics/dashboards.
• Provide feedback on drafted procedures regarding areas of opportunity and how the procedures can be enhanced to increase clarity and consistent execution.
• Support agents in addressing their queries on complex procedural requirements.
• Undertake highly complex audits that have a substantial impact on Compliance Operations.

Benefits

• Medical, dental, vision insurance.
• 401(k) plan.
• Target bonus and equity.

What This Job Offers

• Job Type: Full-time
• Number of Employees: 1,001-5,000 employees