TMO Equipment Technician Supervisor

VENU+•Orlando, FL

8h•Onsite

About The Position

WHAT WE DO: VENU+ is the global leader in turn-key revenue-share outsourced services, with a focus on guest mobility, storage, experiential souvenirs, photo capture services, and entertainment solutions for high-traffic retail, leisure, and amusement venues globally. To maintain a fulfilling work environment that propels the performance of an industry-leading service partner, we recruit the most talented individuals to become a part of our team. Our collaborative culture and global presence create a stream of new and fresh opportunities to shape the future and advance our company. We value your unique perspective, expertise, curiosity, and ambition. WHAT YOU'LL DO: TMO Equipment Technician Supervisor oversees a team of Equipment Technicians, ensuring timely and efficient completion of out-of-service mobility equipment by assigning work orders, providing technical support, monitoring performance, managing schedules, and conducting training, while maintaining quality standards and compliance with company policies.

Requirements

High School Diploma
Problem-Solving Skills: Ability to analyze complex technical issues and develop effective solutions
Communication Skills: Excellent verbal and written communication to interact with customers, technicians, and management
Leadership Skills: Ability to motivate and manage a team of technicians with prior supervisory experience in a technical field.
Technical Expertise: Strong understanding of the products and services offered by the company, including technical specifications and troubleshooting procedures. Including several years of experience as a field service technician in the relevant industry.
Organizational Skills: Ability to prioritize tasks, manage schedules, and meet deadlines

Responsibilities

Complete daily and weekly reports on fixed and out-of-service mobility equipment (scooters, strollers, wheelchairs).
Submit work orders for parts and supplies.
Monitor parts inventory and ensure timely ordering of necessary components.
Assign work orders to technicians based on skillset and availability.
Monitor technician performance through metrics like completion rates, response times, and customer satisfaction.
Provide coaching and feedback to technicians to improve performance.
Provide technical assistance to technicians on complex troubleshooting issues.
Conduct performance evaluations and address performance issues.
Manage technician schedules and overtime.
Develop and deliver training programs for new and existing technicians on product knowledge, safety procedures, and company policies.
Analyze service data to identify trends and areas for improvement.
Manage service costs and budget.