TMC Operator

Ferrovial•Manassas, VA

9d•Onsite

About The Position

Summary: The Traffic Management Center (TMC) Operator is responsible for monitoring the roadways including detecting, confirming, updating, and responding to scheduled and unscheduled traffic incidents, congestion, and monitoring of dynamic toll pricing on the I-66 Managed Lanes Project. The operator position serves as the eyes and ears of detection and management for all activities being handled by the TMC.

Requirements

High school diploma or GED required.
Understanding of ITS devices and assets, and ability to navigate the current Advanced Traffic Management System (ATMS).
Familiarity with local freeways and arterial roads.
Ability to interact with colleagues in a self-managed team structure.
Must be able to multitask, problem solve, and implement innovative processes within a fast-paced environment while remaining calm and effective under pressure.
Ability to coordinate real time activities and initiate immediate priorities, for self and support.
Good teamwork skills and active working attitude required.
Ability to work independently in carrying out the duties of the position.
Demonstrated proficiency in the use of Microsoft Office Suite (Word, Excel, PowerPoint) and other software applications.
Understanding of basic computer functions and hardware components.
Strong, accurate data entry skills.
Ability to type at least 40 WPM.
Ability and willingness to work alternate schedules, be on-call (nights, weekends and holidays) and availability for short-notice and long duration work assignments (flexibility is a must).
Visual, speaking and auditory abilities required.
Ability to be stationary for extended periods of time and view traffic conditions, system alarms, toll prices, message signs, etc. on computer monitors and a video wall.

Nice To Haves

Associate degree from an accredited college or university is preferred in related transportation / technical field, or directly related experience in a TMC environment.

Responsibilities

Serve as the point of contact for third parties requiring assistance on the I-66 Express Lanes Project (general public, VDOT, VDOT TMC, emergency responders, etc.), and dispatching incident support.
Monitor CCTV from within the Traffic Management Center (TMC) and dispatch support personnel to remove abandoned vehicles, assist stranded motorists, and provide incident management support in a timely and efficient manner.
Maintain an accurate record of events and input data into TMC systems correctly.
Maintain multi-agency and public communications via various channels.
Provide real-time status of ongoing Traffic Management Center activities.
Maintain work orders for ITS equipment and log status updates.
Perform routine equipment status checks and monitor equipment for potential operational problems.
Monitor, verify, and respond to all planned and unplanned activities impacting traffic flow and/or motorist safety.
Complete all duties and tasks assigned during the shift.
Document response and clearance times and other relevant information relating to incidents.
Attend training and staff meetings as required.
Identify and escalate safety related issues.
Other administrative/support duties as assigned.