TLI Production Assistant

Boston Symphony Orchestra•Tanglewood, MS

1d•$20

About The Position

The seasonal TLI Production Assistant supports the Artistic Administrator, TLI & Humanities with daily administrative and production tasks. This role serves as a key liaison between artists, backstage staff, Tanglewood Guides, TMC Fellows, and the front-of-house team (including Box Office personnel, patrons, and donors) in coordination with the Artistic Administrator, TLI & Humanities for TLI-produced events at Tanglewood. This is a part-time, hourly position with a variable schedule, including daytime, evening, and weekend hours.

Requirements

Strong organizational and communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Availability for evenings and weekends during the Tanglewood season.

Nice To Haves

Professional demeanor and customer service experience preferred.
Interest in performing arts or arts administration preferred.

Responsibilities

Assist with day-to-day office tasks, including ticket requests, mail sorting, and ordering office supplies.
Provide general clerical support to the TLI staff as needed.
Draft correspondence for outreach to artists, guests, and collaborators.
Prepare and disseminate artist itineraries.
Submit TLI invoices to Finance for processing and payment; track submissions to ensure timeliness.
Coordinate the collection of W-9s and BSO ACH Payment Forms and submit via Workday to establish new vendors.
Greet artists and support their needs during rehearsals and performances; coordinate with stage crew, front-of-house staff, and Guides.
Ensure programs are available for patrons; distribute copies backstage to performers and crew.
Support house opening and maintain clear communication among front-of-house staff, stage crew, and artists.
Greet guests and donors as appropriate.
Assist with artist and guest complimentary ticket needs; coordinate distribution with Box Office, Guides, and artists.
Make announcements related to public safety or program changes, as needed.
Coordinate with front-of-house, stage crew, and artists to ensure performances begin and proceed on schedule; make backstage calls as needed.
Manage intermission timing and patron flow in coordination with ushers, stage crew, and Guides.
Assist Guides with backstage access control; support donor meet-and-greets as needed.
Address issues and resolve disputes calmly and professionally; serve as a visible representative of TLI and the BSO when required.
Release Guides following completion of duties.
Complete required documentation (e.g., incident reports, concert reports) in a timely manner.