TLC Operator

Asurion

About The Position

TLC Operator Essential Job Skills/Duties: Accurate and timely receipt to ensure proper credit/charge to subscriber Accurate Inputting of ESN/SKU into Dax and other Databases/Systems deemed by TLC/Client Accurately identify the original country of origin upon receipt Types of Transactions/Product Worked, but not limited to Original equipment (Salvage) devices as part of the subscriber claims Customer Returns of devices Shipped to subscribers Expected Returns due to reships Undelivered product due to delivery failure or refusal Trade In Rep Inspect handsets based on customer presented malfunction or feedback and disposition following Departmental/TLC Guidelines Unload/Presort/Move incoming/outgoing product throughout the facility as needed Process Scrap/Accessories and Trash following Department/TLC Guidelines Scan/Sort/Count/Pack/Label/Transfer product to move through the facility accurately and timely based on the needs of the business Teammate will need to be prepared to lift with the standard requirements of the Department/TLC Guidelines Teammate will need to be prepared to stand or sit based on the needs of the business Prep product to be shipped, complete necessary shipping documents and enter information in appropriate website Receive, sort and prioritize inbound orders. Count/Check and Label incoming product and reconcile against Packing List/ASN File Efficiently pick orders from specific locations with use of RF Scanner. Having a working knowledge of the ISO standards related to Quality, Health, Safety and Environment Physically pick accessories for customer orders from flow rack to shipping function Prioritize/Sort/Count and Reconcile with Packing List. Receive Product into the WMS (Dax/Client Systems) Safely and Efficiently operate motorized and non-motorized material handling equipment Improve and Maintain Inventory and Location Accuracy and assist in periodic cycle counts and /or physical inventories Ability to take direction/communicate in English Other Functions: Other Duties as Assigned without Hesitation Education and Experience Required Education and Experience High School Diploma/GED Preferred Education and Experience Computer literate, including ability to enter data using a keyboard Detail orientation, ability to follow work instructions and guidelines Maintain productivity and quality standards set by leadership Must be receptive to feedback on performance issues Posses problem solving skills, participate in process improvement initiatives Complete other tasks as assigned by Asurion Leadership without Hesitation Respect core values of Asurion and comply with the Company’s policies and procedures in include Dress Code Work collaboratively with team members to achieve business goals and objectives Physical Demands: Stationary Position – Seldom Pushing/Pulling/Reaching – Constantly Climb – Seldom Kneel – Frequently Grab – Constantly Bend – Constantly Lift/Carry – Up to 50 pounds Vision – Vision acuity to operate vehicle Hearing – Receive detailed information if spoken to Working Condition: Wet or Humid – Seldom Working near or on moving mechanical parts – Frequently Working near or on heavy Machinery – Seldom Working in high places – Frequently Exposed to fumes or airborne particles – Seldom Exposed to toxic or caustic chemicals – Seldom Frequency of working in outdoor weather conditions – Seldom Work with Electricity – NA Work with Explosives – NA Work on or near a source of radiation – NA Loud noise conditions (above 87dB) – NA Other Environment Factors including weather conditions as needed Use this site to view the status of applications you’ve submitted and to take action on important tasks related to those applications. Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help nearly 300 million customers worldwide. The Asurion Way informs our values as colleagues and emphasizes that how we work matters just as much as the work itself. Here’s how we practice the Asurion Way: Customer First We provide our customers with excellent service through empathetic, helpful, and simple interactions. Our first step? To listen. One Team We believe that our success depends on collaborating, staying humble, and embracing diverse viewpoints. Divine Discontent We're not afraid to roll up our sleeves and do more. We start small, scale with success, and tap into our full potential to deliver the best products and services. Act with Integrity We take ownership and pride in the work we do. We build trust-based relationships and do what's right-even when no one is looking. Asurion is an equal opportunity employer. We hire the best available person for the job regardless of marital status, sex, gender orientation, age, religious belief, race, nationality and ethnic origin, color, or disability.

Requirements

High School Diploma/GED
Ability to take direction/communicate in English

Nice To Haves

Computer literate, including ability to enter data using a keyboard
Detail orientation, ability to follow work instructions and guidelines
Maintain productivity and quality standards set by leadership
Must be receptive to feedback on performance issues
Posses problem solving skills, participate in process improvement initiatives
Complete other tasks as assigned by Asurion Leadership without Hesitation
Respect core values of Asurion and comply with the Company’s policies and procedures in include Dress Code
Work collaboratively with team members to achieve business goals and objectives

Responsibilities

Accurate and timely receipt to ensure proper credit/charge to subscriber
Accurate Inputting of ESN/SKU into Dax and other Databases/Systems deemed by TLC/Client
Accurately identify the original country of origin upon receipt
Inspect handsets based on customer presented malfunction or feedback and disposition following Departmental/TLC Guidelines
Unload/Presort/Move incoming/outgoing product throughout the facility as needed
Process Scrap/Accessories and Trash following Department/TLC Guidelines
Scan/Sort/Count/Pack/Label/Transfer product to move through the facility accurately and timely based on the needs of the business
Prep product to be shipped, complete necessary shipping documents and enter information in appropriate website
Receive, sort and prioritize inbound orders.
Count/Check and Label incoming product and reconcile against Packing List/ASN File
Efficiently pick orders from specific locations with use of RF Scanner.
Physically pick accessories for customer orders from flow rack to shipping function
Prioritize/Sort/Count and Reconcile with Packing List.
Receive Product into the WMS (Dax/Client Systems)
Safely and Efficiently operate motorized and non-motorized material handling equipment
Improve and Maintain Inventory and Location Accuracy and assist in periodic cycle counts and /or physical inventories
Ability to take direction/communicate in English
Other Duties as Assigned without Hesitation