Titling Agent

Caribou FinancialDenver, CO
8d$24 - $26Onsite

About The Position

Caribou is seeking a Titling Specialist (Title Agent) to join the Titling Department in accurately procuring & processing the necessary documents to update the lien holder on the vehicle title of a refinanced auto loan, post-funding. In this role, you will…

Requirements

  • Exceptional attention to detail, organizational prowess, and strong critical thinking.
  • An innate sense of urgency and proven ability to handle complex, high-volume files within tight deadlines.
  • Proven ability to clearly and professionally communicate with all internal and external parties.
  • Highly computer literate, proficient in GSuite, and able to multitask across multiple platforms while adapting to rapid system changes.
  • Experience with creating and managing inbound/outbound shipments (e.g., FedEx).
  • Availability: Able to work shifts between 7 AM and 6 PM (standard shifts are 7 AM-4 PM, 8 AM-5 PM, or 9 AM -6 PM, based on need).
  • Mandatory weekday attendance for the initial 2-week onboarding.
  • Physical Demands: Must be able to lift and carry up to 50 pounds, walk, stand, crouch, kneel, and bend for extended periods to access office equipment and filing systems.

Nice To Haves

  • Preferred minimum of 1 year of experience in vehicle title processing; financial services customer service experience is also a plus.
  • Bilingual in Spanish/English is a plus.

Responsibilities

  • Process & Perfect Liens: Accurately receive, upload, review, and submit electronic and physical titling documents to complete the auto refinance process, & later to various jurisdictions to ensure lien perfection.
  • Customer & Partner Communication: Consistently contact high numbers of customers, lenders, and jurisdictional organizations (via phone, text, email, and mail) to obtain missing documents and confirm loan payoff details.
  • Manage Information & Tracking: Become a subject matter expert on national titling practices. Update internal platforms and records to track file progress and quickly surface issues for resolution within set service level agreements ( SLAs ).
  • Document & Shipping Logistics: Create and manage high volumes of incoming and outgoing document shipments (e.g., FedEx) to customers, lending partners, and jurisdictions.
  • Team Collaboration: Share jurisdictional research and contribute to team meetings to continuously improve the refinance and lien filing process.
  • Document Storage & Audit: Manage and periodically audit document storage in the Denver office for compliance.
  • The essential functions of this role must be performed onsite in our Denver, Colorado office.

Benefits

  • Competitive compensation: $24/hr - $26/hr
  • Equity options
  • 401(k) retirement plan
  • Parking and transit assistance for downtown Denver Office
  • Generous paid time off including: Flexible Time Off (FTO) for all employees and 100% paid parental leave for all parents.
  • Exceptional benefits including highly subsidized medical, dental, and vision plans, and fully company-paid mental health, disability, and basic life insurance.
  • Optional benefits to suit your individual circumstances such as HSAs (with Caribou HSA contributions), FSAs, supplemental life and health, legal, and pet insurance.
  • Up to $1,000 per year for eligible professional development expenses.
  • Employee referral program
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