Title Specialist

OPENLANE•Carmel, IN

3d•Onsite

About The Position

We are seeking a Title Specialist that will act as a support partner by being the primary contact for issues regarding vehicle titles, managing all post-sale activity, verifying accuracy and ensuring compliance in any and all questionable or problematic title documents. This individual must know, practice, and ensure that company policies, procedures, and applicable state and federal laws are followed at all times. The Title Coordinator is responsible for providing weekly reports to consignors, assisting with title processing, ensuring that titles are processed within our service level agreements.

Requirements

2+ years of experience in title work required.
Superb customer service skills, attention to detail, time management and ability to problem solve.
Must type 55 WPM and have strong 10-key typing skills.
Conflict resolution and customer service skills required.
Basic knowledge of Google suite applications.

Nice To Haves

High School Diploma or GED required with some college preferred.
Notary public license within 6 months of hire preferred.
General automotive knowledge is preferred.

Responsibilities

Assists Title Clerks with title processing.
Focus on achieving prompt resolution of title problems with our client and/or buyers.
Prepares weekly reports for our clients showing title status.
Request duplicate titles if and when needed according to OPENLANE policy.
Achieve return of title on voided sales in a timely fashion to reduce loss to seller and/or OPENLANE.
Overcoming difficult objections and turning into positive solutions for all parties.
Assist with keeping SOP documentation/training manuals up to date
Scans titles into electronic format.
Creates shipping labels, packages, seals, and sends titles to buyers daily via Federal Express.
Ensures titles are delivered to the correct purchasing dealer and/or buyer.
Responsible for running title reports and assisting with title inquiry emails.

Benefits

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement