Title Specialist

Copart•Oklahoma City, OK

17h•Onsite

About The Position

Copart, Inc. is a global technology leader and premier online vehicle auction platform with over 200 facilities worldwide, connecting vehicle sellers to over 750,000 buyers in more than 190 countries. The company aims to provide an unmatched experience through its people, processes, and technology. The Title Specialist is responsible for the daily processing of vehicle titles, requiring a thorough understanding of state and local title processing regulations and Copart policies. This role involves answering questions, providing support, and offering solutions to meet customer needs, thereby facilitating the Copart experience. Additionally, the Title Specialist will maintain file documentation, update customers on file status, and ensure accurate records of vehicle titling within company guidelines. The position involves direct face-to-face and vocal interactions with a diverse range of customers, from the general public to high-level organizational managers.

Requirements

HS diploma.
Two years customer service experience.
One year vehicle title processing.
Computer proficiency (MS Office Word / Suite).
Typing speed 45 words per minute.
Basic 10 Key proficiency.
Excellent customer service skills and attitude.
Excellent communication skills - verbal and written.
Must be able to work under pressure and meet time sensitive deadlines.
Must be able to multi-task.
Must be able to work independently with little supervision.
Must be able to view a computer screen for a significant portion of the work day.
Strong attention to detail.
Strong organizational skills.
Numeric and alphabetic filing skills are mandatory.

Nice To Haves

Title knowledge of local and surrounding states is preferred.
Notary license preferred.
Bilingual a plus.

Responsibilities

Efficiently and accurately identify/analyze vehicle title/ownership documents within company guidelines.
Provide excellent customer service to all internal and external customers.
Process vehicle titles in accordance with state guidelines.
Research missing and/or incorrect title paperwork and determine proper resolve in a timely manner.
Communicate with customers via email or verbally to handle title issues daily.
Build relationships and develop a professional rapport with DMV and sellers.
Maintain title bin filing as necessary.
Performs other duties as assigned.