Title Specialist

NORTON LILLY INTERNATIONAL INC•Jacksonville, FL

2d•Onsite

About The Position

The Title Specialist plays a critical role in supporting timely cargo shipments by ensuring the accurate and efficient processing of titles for non-OEM cargo. This includes collecting titles from the terminal, preparing and submitting them to U.S. Customs, and communicating with various stakeholders. The position is fast paced, requiring a high degree of accuracy and speed to meet tight daily deadlines. A strong ability to manage details while working quickly and collaboratively is essential.

Requirements

High school diploma or equivalent required.
Minimum of 2 years of experience in customer service and/or data entry roles.
Familiarity with U.S. Customs rules, regulations, and documentation processes is strongly preferred.
Proficient in Microsoft Office, with intermediate-level skills in Excel (e.g., pivot tables, data tracking).
Strong verbal and written communication skills with attention to detail.
Highly organized with effective time management skills; able to prioritize and manage multiple tasks in a fast-paced environment.
Valid driver’s license with a clean motor vehicle record (MVR) required.
Must have reliable transportation and the ability to travel to and from port/terminal locations as needed.
Transportation Worker Identification Card (TWIC) required or must be obtained within 30 days of hire.
Must be adaptable and open to performing other duties as assigned. Responsibilities may evolve based on changes in business needs, technology, or regulatory requirements.

Responsibilities

Monitor sailing schedules to coordinate the timely collection, processing, and submission of required documentation in compliance with regulations.
Collect titles from the terminal, prepare them for U.S. Customs submission, and verify all documentation for accuracy and regulatory compliance.
Process and confirm customer shipping instructions, facilitate changes as needed, and keep all relevant internal teams informed.
Enter and maintain title data in internal systems, as well as those used by principals, their customers, and third-party providers, ensuring all records are accurate and current.
Track customer title submissions and respond within established deadlines, providing all necessary information.
Submit accurate title documentation and reports to U.S. Customs, ensure ongoing compliance with customs regulations, support title/bill of sale validations, and assist with special projects involving non-standard exports—all to promote safe and secure cargo transport.
Liaise regularly with principals, their customers, U.S. Customs, and internal teams to resolve issues and ensure smooth processing.
Respond promptly and professionally to inquiries via phone and email, delivering high-quality customer service for all title-related matters.
Reconcile data across systems, ensuring all updates are accurate and meet customer expectations, while documenting any changes or amendments.
Return original titles to the appropriate parties securely and promptly once processing is complete.
Generate and submit specialized customer reports as required through operational channels.
Abide by company HSEQ policies and procedures.
This job description is not exhaustive; additional duties may be assigned as needed. This role may evolve in response to changes in industry practices and technological advancements.