Title Specialist

Copart•Oklahoma City, OK

1d•Onsite

About The Position

Copart, Inc. is a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world. Copart connects vehicle sellers to more than 750,000 buyers in over 190 countries, striving to provide an unmatched experience driven by its people, processes, and technology. The Title Specialist will be responsible for the daily processing of vehicle titles. This role requires a thorough understanding of corresponding state and local title processing regulations and Copart policies. The specialist will answer questions, provide support, and facilitate the Copart experience by offering solutions to meet customers' needs. Additionally, the Title Specialist will maintain file documentation, update customers on file status, and maintain accurate records of vehicle titling within company guidelines. The Title Specialist will serve as the face of the company through face-to-face and vocal interactions with all levels of customers, ranging from the general public to high-level managers of organizations.

Requirements

HS diploma
Two years customer service experience
One year vehicle title processing
Computer proficiency (MS Office Word / Suite)
Typing speed 45 words per minute
Basic 10 Key proficiency
Excellent customer service skills and attitude
Excellent communication skills - verbal and written
Must be able to work under pressure and meet time sensitive deadlines
Must be able to multi-task
Must be able to work independently with little supervision
Must be able to view a computer screen for a significant portion of the work day
Strong attention to detail
Strong organizational skills
Numeric and alphabetic filing skills are mandatory
Must be able to work overtime schedule as needed

Nice To Haves

Title knowledge of local and surrounding states is preferred
Notary license preferred
Bilingual a plus

Responsibilities

Efficiently and accurately identify/analyze vehicle title/ownership documents within company guidelines.
Provide excellent customer service to all internal and external customers.
Process vehicle titles in accordance with state guidelines.
Research missing and/or incorrect title paperwork and determine proper resolve in a timely manner.
Communicate with customers via email or verbally to handle title issues daily.
Build relationships and develop a professional rapport with DMV and sellers.
Maintain title bin filing as necessary.
Performs other duties as assigned.