Title Specialist

Copart•Rancho Cucamonga, CA

1d•Onsite

About The Position

Copart, Inc. is a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world. The company connects vehicle sellers to more than 750,000 buyers in over 190 countries, striving to provide an unmatched experience driven by its people, processes, and technology. The Title Specialist will be responsible for the daily processing of vehicle titles, requiring a thorough understanding of corresponding state and local title processing regulations and Copart policies. This role involves answering questions, providing support, and facilitating the Copart experience by offering solutions to meet customers' needs. Additionally, the specialist will maintain file documentation, update customers on file status, and maintain accurate records of vehicle titling within company guidelines. The Title Specialist will serve as the face of the company through face-to-face and vocal interactions with a diverse range of customers, from the general public to high-level managers of organizations. Copart is dedicated to fostering a workplace that embraces diversity, inclusion, and collaboration, where everyone feels appreciated, included, and inspired to grow and contribute meaningfully. The company invites employees to share innovative ideas and bring new products and processes to life.

Requirements

HS diploma
Two years customer service experience
One year vehicle title processing
Computer proficiency (MS Office Word / Suite)
Typing speed 45 words per minute
Basic 10 Key proficiency
Excellent customer service skills and attitude
Excellent communication skills - verbal and written
Must be able to work under pressure and meet time sensitive deadlines
Must be able to multi-task
Must be able to work independently with little supervision
Must be able to view a computer screen for a significant portion of the work day
Strong attention to detail
Strong organizational skills
Numeric and alphabetic filing skills are mandatory
Must be able to work overtime schedule as needed

Nice To Haves

Title knowledge of local and surrounding states is preferred
Notary license preferred
Bilingual a plus

Responsibilities

Responsible for the daily processing of vehicle titles
Answer questions; provide support and facilitate the Copart experience through offering solutions to meet customers' needs
Maintain file documentation
Update customers on file status
Maintain accurate records of vehicle titling within company guidelines
Efficiently and accurately identify/analyze vehicle title/ownership documents within company guidelines
Provide excellent customer service to all internal and external customers
Process vehicle titles in accordance with with state guidelines
Research missing and/or incorrect title paperwork and determine proper resolve in a timely manner
Communicate with customers via email or verbally to handle title issues daily
Build relationships and develop a professional rapport with DMV and sellers
Maintain title bin filing as necessary
Performs other duties as assigned