About the position
The Title Specialist I position at Cox Automotive involves processing and re-assigning titles for vehicles, ensuring accuracy and conformity to specified requirements. The role requires examining vehicle titles for correctness, verifying acceptance in the relevant state, and confirming details such as VIN numbers and odometer readings. The specialist will also determine the negotiability of title documents, assess for potential fraud, and report any discrepancies. Interaction with customers, dealers, and regulatory agencies is essential for resolving titling issues. The position demands maintaining knowledge of current DMV laws and regulations, processing transactions using the AS400 system, and providing customer service. Additional responsibilities include running outstanding title reports, assisting with audits, and demonstrating a commitment to safety. Overtime may be required based on business needs.
Responsibilities
- Process and re-assign titles for vehicles.
- Examine vehicle title for accuracy and conformity to specified requirements.
- Verify acceptance of the title in the state for which it is filed.
- Confirm accurate title VIN number, odometer reading, releases of liens, and that titles contain no alteration.
- Determine negotiability of title document and assess for potential fraud.
- Report any title discrepancies.
- Resolve titling issues through interaction with customers, dealers, and regulatory agencies.
- Work with manager/supervisor to negotiate price adjustment between buyer and seller for a title problem, if necessary.
- Maintain knowledge of current DMV laws and regulations as they relate to vehicle titles.
- Receive and route telephone calls in a courteous and efficient manner.
- Perform other duties such as processing transactions using the AS400 and providing customer service.
- Run outstanding title reports and contact sellers regarding outstanding titles.
- Assist with title and check audits.
- Visibly demonstrate safety commitment by following all safety and health procedures.
- Perform other duties as assigned by management.
- May be required to work overtime (more than 40 hours per week) as business needs dictate.
Requirements
- High School Diploma/GED
- Generally, less than 2 years of experience
Benefits
- Minimum of sixteen hours of paid time off every month.
- Seven paid holidays throughout the calendar year.
- Additional paid time off for bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
- Health care insurance (medical, dental, vision).
- Retirement planning (401(k)).
- Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).
