Title Services Specialist
About The Position
The Title Services Specialist role is a position in our Title Service Group. Title Services Specialists are required to: Reply to email messages, faxes and service tickets. Engage customers and determine how to assist them. Answer and effectively respond to inbound phone calls via call center applications. Respond to inquiries on vehicle titling and registration processes for various dealers, state motor vehicle agencies, customers and clients. Make outbound calls to dealers and state motor vehicle agencies (DMVs) to obtain vehicle title status. Process applications for duplicate vehicle titles, payments or changes to vehicle titles. Use company proprietary software for research, data entry, and account follow-up activity. Follow instructions and maintain workflow standards. Attain production and quality goals. Adhere to all company policies and procedures.
Responsibilities
- Handle documents in a timely and efficient manner while maintaining a consistent flow from one department to the next
- Sort and imaging Lender packets in vault/secure room
- Retrieve perfecting documents from a secured vault repository
- Sign off on State documents
- Follows established procedures and compliance requirements
- Performs other duties as necessary
- Ability to work a flexible schedule as needed, including occasional mandatory overtime
- Attention to Detail; good organizational skills; adaptability; demonstrates consistent accuracy and thoroughness; efficient and timely completion of work
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
