Atlassian-posted 5 months ago
$109,800 - $171,550/Yr
Full-time • Mid Level
Austin, TX
5,001-10,000 employees

We’re looking for a fast-moving, detail-obsessed Knowledge Manager to lead and evolve our internal content strategy for product launches. In this role, you’ll work at the intersection of product, marketing, enablement, and communications—ensuring that sellers, customer success roles and internal stakeholders get the right content, at the right time, with zero confusion. You’ll own the knowledge stream for product launches from end to end: creating, organizing, maintaining, and optimizing content that enables go-to-market teams to execute with confidence. You'll transform complex information into clear, accessible resources, actively manage content health, and play a critical role in removing friction from the launch process.

  • Serve as the primary knowledge partner for product launch initiatives, supporting go-to-market execution through sharp, purpose-built documentation, and audience-relevant resources.
  • Translate complex product and/or solution features, functionality and internal processes into clear, concise, and role-relevant content for sales, marketing, and cross-functional teams.
  • Identify and close knowledge gaps before they create launch delays or misunderstandings.
  • Move fast to gather feedback, adjust documentation, and eliminate blockers during high-urgency launch windows.
  • Own the full content lifecycle for launch materials, including intake, publishing, auditing, updates, and retirement.
  • Maintain content accuracy and freshness through governance practices aligned with internal processes and policy shifts.
  • Apply consistent standards for tone, formatting, and taxonomy to ensure clarity across the knowledge ecosystem.
  • Collaborate with the Enablement and KM teams to track content KPIs and continuously improve quality and usability.
  • Build strong working relationships with Product Marketing, Enablement, Sales, and Comms teams to ensure alignment on messaging and documentation.
  • Conduct interviews with subject matter experts to extract insights and translate them into actionable internal content.
  • Act as the connective tissue across functions to ensure knowledge flows seamlessly before, during, and after launches.
  • Enable subject matter experts to contribute to launch content through toolkits, templates, and guidance aligned to KM best practices.
  • Uphold and evangelize Atlassian's standards for process and policy documentation across internal knowledge channels.
  • Support internal working sessions, feedback forums, and collaboration touchpoints to drive continuous content improvement.
  • 5+ years of experience in knowledge management, enablement, content strategy, or technical documentation
  • Strong understanding of the product launch lifecycle and go-to-market collaboration dynamics
  • Excellent writing, editing, and organizational skills with strong attention to detail (grammar, formatting, tone, visuals)
  • Ability to communicate technical or abstract information clearly to non-technical audiences
  • Comfortable interviewing stakeholders and translating insights into high-quality documentation
  • Experience working in fast-paced environments with multiple deadlines and moving targets
  • Proficiency with internal content systems (e.g., Confluence, CMS tools & platforms)
  • Experience with content governance, content health metrics, and scalable documentation practices
  • Creative mindset with a bias toward simplicity, clarity, and usefulness
  • Health and wellbeing resources
  • Paid volunteer days
  • Equity opportunities
  • Bonuses and commissions
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