Title Processor

Point Digital Finance, Inc. • Palo Alto, CA

3h • $54,000 - $61,000 • Remote

About The Position

Point is looking for a Processor to join our team. You'll collect, review, and verify documents to close Home Equity Investments (HEIs), assist homeowners with their queries, and ensure all conditions are met for a smooth closing process. You’ll work closely with title companies, cure title issues, and protect Point's lien position by managing title reports, payoffs, and documentation before closing

Requirements

• 2+ years of U.S. mortgage processing or title curative experience preferred with an understanding of various title issues and curative measures (e.g., tax liens, probate).
• Knowledge of common credit underwriting standards; ability to evaluate income, assets, and title reports.
• Proficiency with Microsoft Office or Google Sheets, with strong computer proficiency in a paperless environment.
• Excellent written and verbal communication skills with a focus on delivering excellent customer service.
• Self-motivated and organized for remote work.
• Highly organized, detail-oriented, and adaptable to evolving processes.
• Excitement about joining a later-stage tech company, with interest in real estate and fintech.

Nice To Haves

• Experience with US mortgage modifications is a plus.
• Familiarity with mortgage modifications and resolving title issues (e.g., tax liens, probate) is a plus.

Responsibilities

• Review title reports for accuracy, completeness, and eligibility.
• Work with cross-functional teams (account managers, underwriters, and closers) to successfully bring an application to a close.
• Review entity documents, trust documents, and divorce decrees to determine proper curative steps to ensure a clear title.
• Use skillset and knowledge of curative clearance to obtain the documentation required to clear title report and secure Point’s lien position.
• Review and manage the processor pipeline within the set SLA.
• Clearly communicate with homeowners, title agencies, docket partners, and outside agencies (cities, counties, government agencies, debt collection agencies, and third-party vendors).
• Support pre-closing activities, including obtaining evidence of insurance, updated payoffs, checking fees input by underwriting, reviewing the entire body of documentation for anything missing or inaccurate, verifying ownership, and communicating closing steps to every homeowner.
• Meet or exceed daily and monthly goals, including CTC volume, call targets, and title grade clearance expectations.

Benefits

• Generous health benefits: We provide comprehensive medical, dental, and vision plans with options for flexible spending accounts (FSA) and health savings accounts (HSA).
• Unlimited paid time off: Recharge with unlimited paid time off and 10 company holidays.
• Flexible remote and onsite work: Our teams work from many different locations and time zones. We support fully remote work and also have an amazing in-person environment in our downtown Palo Alto, CA HQ.
• Fully paid parental leave: Point will supplement state Paid Family Leave (PFL) so employees receive 100% of their regular base pay, plus two additional weeks of fully paid leave after state PFL ends. In states without PFL, Point offers up to 8 weeks of paid parental leave. In addition, employees also receive 4 weeks of fully paid transition time, during which you may work 2–3 days per week while receiving full base pay.
• Equity: We offer meaningful equity because we believe in sharing the value you help create. Your contributions directly impact our growth, and your equity gives you a stake in our future success.
• Financial wellness: We provide 401K retirement plans for employees as well as guaranteed life insurance and short- and long-term disability coverage.
• Extra work/life benefits: We provide monthly stipends for internet, mobile plans, wellness perks, and a one-time home office reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed