Title Poss Lien Specialist (Title 42)

Oklahoma State Government • Oklahoma City, OK

16d • Onsite

About The Position

The Service Oklahoma (SOK) mission is to ease the stress in navigating government services by providing a best-in-class customer experience. We are Oklahomans helping Oklahomans by providing driver license and motor vehicle services on behalf of the state. The MV Title Poss Lien Specialist (Title 42) is assigned duties and responsibilities involving receiving, documenting, and sending documentation related to Title 42 transactions. This may include receiving and tracking documents, performing document imaging and indexing, and providing assistance to internal and external stakeholders in regard to Title 42.

Requirements

• Demonstrates knowledge of and supports mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior.
• Ability to work with sensitive materials and maintain confidentiality and appropriate discretion.
• Works effectively in team environment, participating and assisting their peers.
• Office methods and procedures including: data entry (typing and 10-key), telephone and use of electronic communications, business communication, operation of office machines and computers, filing and documentation procedures.
• Effective communication both internally with team members and externally with customers and stakeholders.
• Ability to stay organized and perform multiple duties simultaneously.
• An Associate’s Degree in any field, plus one (1) year of experience in a related field OR three (3) years of experience in a closely related field, OR equivalent combination of education and experience
• An Associate’s Degree in any field, plus two (2) years of experience in a related field OR four (2) years of experience in a closely related field OR equivalent combination of education and experience

Responsibilities

• Processes all incoming mail related to Title 42 transactions. This includes, but is not limited to, sorting incoming mail, creating organized document packets, and batching into submission categories.
• Utilizes document imaging and management software program to create digital records of document packets.
• Ensures documentation for approved or denied documentation is provided to the correct team to continue processing.
• Encodes document packets into online system for tracking purposes
• Processes daily outgoing mail packets for completed submissions
• Creates weekly reports to provide updates on completed and pending tasks
• Reviews and processes state possessory lien (Title 42) applications
• Responds to questions and inquiries via telephone, mail or in-person from customers and/or Licensed Operators (LO’s)
• Provides routine interpretation of state and federal tax laws or refers more complex questions to the appropriate division personnel
• Assists taxpayers and tag agents in complying with the law
• Assists in system testing
• Assigns Oklahoma Assigned Numbers (OAN) to vehicles
• Reviews daily reports to ensure vehicles with applications submitted have not been reported stolen
• Assists in projects as assigned
• Trains and provides leadership to new and current employees
• Manages work flow by assigning jobs out to team-members
• Ensures assigned work is completed in a timely manner
• Tests new processes for Online resources
• Oversees and provides quality control checks to the work of lower-level staff
• Other duties as assigned.

Benefits

• The Service Oklahoma offers a generous benefits package, including a benefits allowance to off-set the costs of medical, dental, vision, life and disability insurance plans.
• The Service Oklahoma will match up to 7% towards an employee’s Defined Contribution retirement plan.
• Our employees receive 11 paid holidays, 15 days of paid annual leave, which increases with every 5 years of service, and 15 days of paid sick leave.
• Additionally, employees will receive longevity payments based on their years of service with the State of Oklahoma.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 11-50 employees