About the position
Join a team that puts its People First! First American's National Production Services division provides global title and escrow production support across all channels within First American Title including the Mortgage Services, Commercial, Direct, and Agency divisions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.
Responsibilities
- Supervise the day to day operational activities of Title employees who have responsibility for daily operational tasks in a Title Operations Center.
- Assist with all personnel management, ensure appropriate wage and work hour laws are followed, and provide input to goal setting for the functional area.
- Delegate tasks, manage work flow and make recommendations for staffing needs.
- With management consultation, interview candidates, provide hiring recommendations, write and conduct performance reviews, and provide ongoing feedback and coaching.
- Manage disciplinary actions.
- Monitor processes and identify subordinate training needs along with those of the organization.
- Drive efforts for organizational flexibility through cross-training objectives.
- Implement processes and metrics to monitor and improve customer service, quality, turnaround time and productivity.
- Drive problem solving activities and make informed decisions to ensure product is of high quality, low cost, and meets turnaround time service level agreements.
- Provide regular status updates and reports to Manager.
Requirements
- Bachelor’s degree or equivalent combination of education and experience.
- 3-5 years of directly related experience.
- 2+ years demonstrated experience in a lead or supervisory role.
- Familiar with company policies, contract coverage and compliance concerns.
- Proficient in Microsoft Office applications with emphasis on Microsoft Excel.
- Solid technical knowledge of operating systems and applications.
- Ability to interpret contracts.
- Ability to deliver information in an articulate and assertive manner both orally and written.
- Successful track record of executing day to day operational responsibilities, along with participating in, developing and completing projects in area of expertise.
- Emerging leadership skills.
- Ability to implement and enforce processes to ensure compliance and quality.
- Ability to establish and maintain effective working relationships at the departmental level.
- Ability to communicate the function’s vision and the department’s direction, and set aligned goals for team.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401k
- PTO/paid sick leave
- Employee stock purchase plan
