Title Operations Manager

Mv Transportation • Rochester, NY

322d

About The Position

MV Transportation is seeking an Operations Manager with shuttle experience that will provide support, leadership and direction to assigned operating location to ensure delivery of annual business plans. He/she will control the daily operation of our transportation contract, in compliance with the policies of the contracting agency and in conformance with company procedures. The Operations Manager is primarily responsible for but not limited to managing on-time performance, driver availability, call center functions, customer relations, staff training and mentoring, safety and training programs, and maintaining client contact.

Requirements

• Must have one (1) to three (3) years of supervisory or management experience in a shuttle operation.
• Experience in scheduling and personnel management and training.
• Ability to work independently and have strong written and verbal skills.
• Knowledge of the contractual obligations is a must.
• Knowledge of company policy to ensure consistent measures in assessing a driver's activity.
• Experience managing a fast-paced environment.

Responsibilities

• Effectively manage on-time performance and driver availability.
• Effectively manage all call center functions.
• Effectively manage customer relations through both direct contact and outreach programs.
• Identify, select, train and mentor location staff.
• Effectively and frequently communicate with location staff and support team members.
• Assist in overseeing safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements.
• Contribute to maintain the safety culture of the division.
• Maintain client contact routinely to meet or exceed expectations.
• Assist with conducting periodic departmental audits.
• Daily, weekly and monthly review of key operational metrics.
• Implement, promote and adhere to company policies and procedures.
• Participate in location labor and employee relations activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Transit and Ground Passenger Transportation