Title Insurance Specialist

Fifth Third Bank•Evansville, IN

About The Position

Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: The Title Insurance Specialist is responsible for: Completing required tasks to establish, update, and maintain customer title files in a timely and accurate manner; planning and managing title processes based on workload, communicating with internal and external partners as needed. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Requirements

High School Diploma or equivalent
Title Insurance experience or equivalent as determined by hiring manager
Ability to work in a team environment

Responsibilities

Completing required tasks to establish, update, and maintain customer title files in a timely and accurate manner
Planning and managing title processes based on workload
Communicating with internal and external partners as needed
Openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined
Always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience
Consistently identifying, assessing, managing, monitoring, and reporting risks of all types
Work in a fast-paced, high-stress environment to ensure service levels expectations are achieved at all times
Plan, manage, and prioritize activities to meet workload demands
Communicate effectively with title insurance underwriters and all internal and external customers to resolve all title situations that may arise
Achieve the minimum performance expectations at all times including quality, productivity, and procedural
Handle customer complaints and other sensitive matters in a diplomatic and customer friendly manner at all times
Understand TRID regulations including, but not limited to, naming conventions, state laws and requirements regarding fees, etc.
Contribute to the department's teamwork efforts
Build strong relationships, appreciate the abilities of team members, promote a positive environment, represent the company and department in a favorable manner, and support management's decisions
Be available to work a late shift as needed to cover reviews as needed by the lender
Demonstrate proficiency in Microsoft suite of products as well as title industry software used
Actively participates in ongoing efforts to continually improve customer service for both internal and external customers
Become proficient in all steps of title examination including how to create a title chain, examining deeds and mortgages, understanding taxes, understanding how to clear title, and being able to translate all results into requirements and exceptions for the title commitment
Strive to understand all state and underwriter requirements in all licensed states (which is currently 16) and know when they apply
Develop the knowledge to be able to determine status and seek resolution for aged liens appearing on title
Develop the knowledge to be able to review trust documents, POAs, Estate documents, etc. to ensure there are no title issues or problems
Develop the knowledge needed in order to prepare and review affidavits including Identity, Marital Status, Continuous Marriage, Survivorship, etc.
Develop knowledge needed to determine status and seek resolution for IRS Liens, State Specific Tax Liens, and miscellaneous judgments
Learn to research and resolve liens held by lenders that no longer exist
Understand rate tables in all licensed states and be able to prepare title insurance invoices
Learn to decipher property taxes including assessments, additional fees, delinquencies and payment status
Have an understanding of title insurance premiums and the remittance process
Develop an understanding of title plants and learn to interpret the information
Understand endorsements, when they apply and all endorsement fees
Demonstrate an understanding of the title industry in terms of job knowledge and industry-related methods and practices
Be able to obtain required licensing in multiple states if needed