Title Express Processor (Remote)

Copart • Dallas, TX

71d • $18 - $20

About The Position

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. The Title Express Processor is responsible for assisting auto insurance companies with procurement of vehicle titles, title paperwork, and working with financial institutions and vehicle owners.

Requirements

• 1 year of office customer service experience
• Education: HS degree
• Must live in the United States
• Proficient in basic office equipment and with Microsoft products
• Ability to identify/analyze vehicle title documents within company and State guidelines
• Ability to work closely with State DMV's and Lien Holder entities
• Problem solver
• Ability to multi-task
• Basic 10 key proficiency
• Ability to work in a fast-paced environment
• Excellent communication skills -- written and verbal
• Excellent customer service skills and attitude
• Basic math skills
• Ability to delegate/prioritize workflow
• Ability to work independently or in a team environment
• Ability to read/write in English fluently and effectively
• Valid driver's license
• Occasional overtime as needed

Responsibilities

• Opening/scanning mail received
• Call queue (ability to answer basic TE questions, give claim updates and direct caller to correct party/team if applicable)
• Create and send all documents required per state guidelines for Total Loss Packets
• Initial Lien Holder calls to secure payoff information, Letters of Guarantee and Copy of Title
• Initial calls to owners/insureds to inform them of the packet that will be sent to them
• Follow-up calls to owners/insureds for needed documents or corrected documents
• Follow-up calls to Lien Holders for documents listed above in the initial call
• Send out revised packets to the owners/insureds as needed
• Review all mail to ensure that documents are compliant per State guidelines
• Launch the 'Okay to Pay' the owner/insured to the Insurance company after final review of file for compliance
• Monitor and work a shared inbox to ensure tasks and directives are addressed and completed per company policy, timelines, and contractual obligation
• Other tasks as assigned by management

Benefits

• Medical/Dental/Vision
• 401k plus a company match
• ESPP - Employee Stock Purchase Plan
• EAP - Employee Assistance Program (no cost to you)
• Vacation & Sick pay
• Paid Company Holidays
• Life and AD&D Insurance
• Discounts
• Along with many other employee benefits

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees