Title & Curative Production Lead

Doma Technology LLC

80d • $52,300 - $72,000

About The Position

The Production Lead is a high-level individual contributor responsible for overseeing the intake and distribution of work within the title and closing processes. This role ensures that incoming work is efficiently managed, prioritized, and assigned to team members to maintain seamless operations and adherence to lender Service Level Agreements (SLAs). The Production Lead functions as the first escalation layer for associates on the Title & Curative and Closing teams and participates in regular production tasks to support the team, including continuous training of new and existing team members, apprising supervisors of team productivity, and identifying/assisting with personnel needs to ensure employee satisfaction. The primary priorities are queue management, resolving internal escalations and providing team support. Contributing to daily production responsibilities.

Requirements

• 4+ years of experience in aligned functional role (Title & Curative or Closing).
• Proven ability to manage high-volume workflows in a fast-paced, metrics-driven environment.
• Excellent phone, email, and face-to-face communication skills.
• Strong problem-solving skills with the ability to handle complex escalations professionally and efficiently.
• Extreme attention to detail and organizational skills.
• Knowledge of title insurance, regulatory guidelines, and legal documents.
• Comfortable adapting to constant change and contributing to process improvement.
• Demonstrated customer service excellence with high customer satisfaction scores.
• Ability to multitask and prioritize effectively while maintaining accuracy.
• Excellent computer skills and proficiency with title production systems.

Responsibilities

• Monitor and manage daily work queues to ensure timely and accurate assignment of tasks to team members.
• Prioritize incoming work based on urgency, complexity, and SLA requirements.
• Coordinate with team members to balance workload distribution and prevent bottlenecks.
• Maintain clean and organized queues to support efficient workflow and compliance with lender SLAs.
• Help lead team with data-driven approach, leveraging internal performance metrics and customer health metrics.
• Serve as the primary point of contact for escalated issues, including complex transaction inquiries.
• Resolve escalations promptly and professionally, ensuring customer satisfaction and adherence to SLAs.
• Anticipate potential roadblocks and provide creative solutions to maintain transaction progress.
• Actively participate in daily production tasks as appropriate to their alignment to either the Title & Curative or Closing teams.
• Identify and understand curative or closing issues that require attention/resolution within the team.
• Review lender documents for accuracy.
• Establish and maintain effective working relationships with a variety of lenders.
• Maintain open communication with team members and management to provide updates on queue status, escalations, and production progress.
• Collaborate with Doma operations teams to ensure seamless coordination and high-quality production.
• Equip team members with resources to resolve file-level issues efficiently.
• Provide feedback to management on workflow trends, potential process improvements, and team resource needs.

Benefits

• Medical/dental/vision insurance
• 401(k) with company match program
• Generous vacation time
• Paid bonding leave
• Health Savings Account (HSA)
• Short-Term & Long-Term Disability
• Supplemental Life and AD&D Insurance
• Critical Illness, Injury and Hospital Insurance

What This Job Offers

• Job Type: Full-time
• Number of Employees: 251-500 employees