Title Coordinator (Remote)

First American

73d • $19 - $26

About The Position

The Title Coordinator works with multiple parties to coordinate the completion of the title process. Monitors and tracks the workflow from searcher and vendors. Coordinates multi-site project intake and transaction management. Reviews and validates the accuracy of data contained within order requests, production reports, vendor search work, and internal systems. Verifies file completeness, obtains outstanding title documents, and approves completed files. Performs special projects. Assists with title production support services and settlement services preparation.

Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• Proficient MS Office skill set.
• 3+ years of directly related experience including Project Management, Account Management, and Vendor Network Management.
• Demonstrated success establishing, leading and maintaining effective working relationships.
• Excellent verbal/written communication skills.
• Strong attention to detail.
• Strong problem solving and organizational skills.
• Always maintain professionalism and a positive service attitude.
• Working knowledge of company and/or client operating systems.

Responsibilities

• Research incoming order requests and provide accurate and detailed ordering instructions.
• Respond to internal customer and vendor requests primarily through email.
• Update file status within company and/or client system(s).
• Develop strong relationships with vendors and internal stakeholders.
• Proactively communicate file status to appropriate personnel.
• Monitor processes and resolve issues to achieve SLAs.
• Report issues to internal stakeholders as appropriate.
• Escalate complex title issues to manager as needed.
• Facilitate on-boarding vendors.
• Implement best practices, develop performance standards, policies, and procedures, and provide tools necessary for effective and consistent management of vendors.
• Analyze vendor performance and identify performance trends taking corrective action as necessary to improve performance.
• Act as a liaison between vendor partners and Company in resolving service delivery issues.
• Manage a wide range of programs/projects in vendor management including identifying requirements and deliverables, developing project plans, and monitoring delivery schedules.
• Work on a diverse range of problems of moderate scope where analysis of situations or data requires evaluation of a variety of factors and an understanding of current business and trends.
• Exercise judgment within generally defined practices and policies in determining objectives and approaches to project completion.
• Work under close supervision applying established techniques, procedures, or specific standards.
• Interact with management and peers in other departments for purposes of gaining cooperation, exchanging technical information, and presenting project plans and reports.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401k
• PTO/paid sick leave
• Employee stock purchase plan

What This Job Offers

• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees