Title Clerk

ADESA • Framingham, MA

132d • $20 - $23

About The Position

The Title Clerk processes incoming titles ensuring transferability to buyers in an efficient and accurate manner. Reporting to the Office Manager, the Title Clerk must maintain consistently high standards on accuracy and efficiency while ensuring that company policies and procedures and state or federal laws are followed at all times.

Requirements

• High School Diploma or GED preferred.
• Two (2) years of title experience at a dealership or auction.
• Effective customer relations, communication, and interpersonal skills required.
• Computer skills preferred.

Responsibilities

• Provide excellent customer service by ensuring customers receive prompt, efficient, and courteous attention.
• Handle incoming calls from dealer representatives regarding title issues and/or questions.
• Maintain a professional appearance and orderly work environment while greeting others.
• Resolve customer complaints in a friendly manner and advise the Office Manager of serious complaints.
• Process titles by verifying VIN numbers, odometer readings, lien releases, and ensuring proper documentation.
• File titles in the appropriate location and ensure they are delivered to the purchasing dealer.
• Pull reports, customer worksheets, vehicle inventory, and title absent lists at the end of the day on auction day.
• Keep updated notes on outstanding problem titles to assure timely resolution.
• Process payments for dealers and provide receipts.
• Maintain knowledge of DMV laws and regulations related to vehicle titles.
• Practice and promote teamwork and set a good personal example of attitude and performance.
• Respond to and follow proper procedures on employee and customer accidents, injuries, and property loss or damage.

What This Job Offers

• Industry: Merchant Wholesalers, Durable Goods
• Education Level: High school or GED