Title Clerk Sr. Coordinator - Mail Team (Hybrid)

Capital One • Plano, TX

49d • Hybrid

About The Position

The Title Clerk Sr. Coordinator - Mail Team will be responsible for working with the Dealer Lien Perfection team within the KORS Department. The teams included will be Out of Business and Dealer Lien Placement with their daily processes. This individual will need to possess excellent organizational skills and the ability to manage multiple tasks with limited supervision. Capital One's culture provides an excellent work environment and many opportunities for professional growth.

Requirements

• High School Diploma, GED, or equivalent certification
• At least 3 years of Customer Service or Call Center experience
• At least 1 year experience working in the Financial Industry
• At least 1 year of experience using Google Suite or Microsoft Office
• Self motivated individual that can work under limited supervision
• Provide a world class experience for our customers through strong communication skills
• Demonstrate excellent organizational skills, time management skills, and attention to detail
• Exhibit professionalism and morale with associates at all levels including external contacts
• Manage multiple tasks, appropriately prioritize workflow, and get the job done in an efficient manner

Nice To Haves

• At least 4 years of Customer Service or Call Center experience
• At least 2 year experience working in the Financial Industry
• At least 1 year of title processing experience

Responsibilities

• Work physical mail, mail images notating and imaging in AIMS
• Distribute and work emails that come to the shared Auto Lien Box
• Work LHS codes for perfected titles
• Keep track of incoming checks received
• Obtaining outgoing checks from the payment team
• Print the needed documents and FedEx
• Work with Arkansas suspense and pulling mail team reports
• Call dealerships and customers to obtain title status updates
• Run state inquiries

Benefits

• Medical, Dental, Vision, Prescription coverage Day 1
• Flexible Scheduling
• Paid Time Off
• Wellbeing offerings such as backup childcare and Mental Wellness support
• Tuition Reimbursement
• Paid Training and Development offered quarterly
• Flexible Spending Account
• Life Insurance as well as Disability
• Disability Insurance
• 401 K and Stock Purchase Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees