Title and Registration Specialist
About The Position
The Title and Registration (T&R) Specialist I is an individual contributor who is responsible for coordinating customer vehicle purchases for any LAD business channel ensuring all purchase and DMV paperwork is accurate and processed timely for either the purchase or sale of vehicles. Responsibilities (NOTE: In some instances, depending on assigned work function, job duties may emphasize certain elements more than others.) Print, review, and analyze outbound sale of a vehicle’s contract paperwork for accuracy and then upload/submit required paperwork with the appropriate government agencies to complete the vehicle purchase Research and resolve sold vehicles without a title that have aged beyond thirty (30) calendar days for deals as assigned primarily for administrative issues and occasionally more complex issues Be comfortable working directly with customers when needed to resolve registration/title issues Have effective strategies to diagnose and resolve issues in a timely manner Communicate effectively with customers through chat, phone, and CRM/email Answer Customer questions regarding the Purchase paperwork Follow-up with appropriate LAD personnel on any issues that need correction during purchase or sale Meet performance standards of accuracy, timeliness, cure rates, and efficiency as established by the Company Additional work and tasks as needed
Requirements
- 1+ years of experience working in a vehicle dealership and/or processing vehicle registration paperwork preferred but not required.
- Strong attention to detail
- Excellent communication skills
- Time management
- Active listening skills
- Critical thinking
- Ability to work independently as well as with a tight knit team
- High School graduate or equivalent, 18 years or older required.
Nice To Haves
- CDK experience, a plus
- DMV experience, a plus
Responsibilities
- Print, review, and analyze outbound sale of a vehicle’s contract paperwork for accuracy and then upload/submit required paperwork with the appropriate government agencies to complete the vehicle purchase
- Research and resolve sold vehicles without a title that have aged beyond thirty (30) calendar days for deals as assigned primarily for administrative issues and occasionally more complex issues
- Be comfortable working directly with customers when needed to resolve registration/title issues
- Have effective strategies to diagnose and resolve issues in a timely manner
- Communicate effectively with customers through chat, phone, and CRM/email
- Answer Customer questions regarding the Purchase paperwork
- Follow-up with appropriate LAD personnel on any issues that need correction during purchase or sale
- Meet performance standards of accuracy, timeliness, cure rates, and efficiency as established by the Company
- Additional work and tasks as needed
Benefits
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
