Title and Registration Processor

CDK Global • Indianapolis, IN

94d • $19 - $22

About The Position

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. The Title and Registration Specialist utilizes Indiana BMV terminals as well to provides support and guidance to CVR accounts in Indiana and Illinois. The Processing Specialist will be responsible for managing the transaction process, communicating directly with clients, and administering billing procedures. The Processing Specialist is responsible for utilizing BMV and audit knowledge to provide a high level of support for accounts to drive revenue and retention objectives.

Requirements

• Computer hardware and software proficiency is required, including Microsoft Office proficiency, Windows operating systems
• IN BMV and audit knowledge is preferred
• Must exhibit the ability to work with little supervision, able to be productive, prioritize, and manage time
• Must have excellent customer service skills with effective written communication and effective listening skills
• Ability to interact with both internal and external customers, resolving issues and maintaining relationships
• Effective problem-solving skills
• Must be able to lift and move bundles of paperwork and other DMV related items (~15 lbs)
• Must be able to pass Indiana background check (fingerprint)

Responsibilities

• Provide support and guidance to the CVR accounts
• Ability to clearly and tactfully communicate to clients and employees
• Display a professional, positive, and ethical attitude when dealing with clients, associates, and management
• Achieve Service Level Agreements timelines
• Accuracy, productivity, and attention to detail focused
• Advanced knowledge of Microsoft software including Outlook and Excel
• Salesforce experience
• Maintain an organized workspace and process flow

Benefits

• Medical, dental, and vision benefits
• Paid Time Off (PTO)
• 401K Matching Program
• Tuition Reimbursement

What This Job Offers

• Number of Employees: 5,001-10,000 employees