Titan Hub Client Services Counselor (Student Services Professional III)

California State University System•Fullerton, CA

39d

About The Position

The Office of Financial Aid is available to remove the cost of barriers that may prevent individuals from pursuing their educational goals. We seek an exceptional individual to join our team as a Titan Hub Client Services Counselor (Student Services Professional III). The ideal candidate in this role should have a positive attitude and an active, energetic mind characterized by highly ethical practices and a commitment to inclusivity, openness, flexibility, integrity, and kindness. One of five Titan Hub (TH) Client Services Counselor who provides student support services for the Office of Admissions, Office of Financial Aid, Scholarships Office, Student Business Services, the Office of the Registrar, and the Dean of Students Office responding to general and escalated inquiries. The TH Client Services Counselor assists students in making successful progress toward their degree objectives by providing information, direction, and exceptional service. Requires independent thinking and applying personal judgment in order to plan, lead, and direct complex activities. Provides input to supervisor and comprehensive counseling to students on complex matters, using sensitivity with the ability to adopt an effective course of action. Oversee the day-to-day work of student workers, their ongoing training, and work scheduling. Serve as the first level appeal when students ask to speak to a supervisor and are responsible for electronic communication, all counselor level email communication, website updates, and social media. Model exceptional service, professionalism, teamwork, and courtesy to create an environment of extraordinary customer service. Perform financial aid award coordination and verification of applicant information that are of the most-complex and require independent thinking to seek alternative solutions. Other duties as assigned.

Requirements

Bachelor's degree or the equivalent from an accredited four-year college or university in a related field including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution plus three years of professional student services work in the field.
A Master's degree from an accredited college or university in Counseling, Clinical Psychology, Social Work or a job-related field may be substituted for one year of professional experience.
A Doctoral degree from an accredited college or university and the appropriate internship or clinical training in a relevant field may be substituted for three years of the required professional experience.
Ability to plan, develop, coordinate, supervise, and organize programs and activities.
Ability to interact with a diverse student population, faculty, staff, and the public.
Ability to analyze complex situations accurately and adopt effective courses of action.
Ability to advise students individually and in groups on complex student-related matters.
Ability to complete assignments without detailed instructions.
Ability to establish and maintain cooperative working relationships with a variety of individuals.
Possession of excellent verbal and written communication skills, as well as the ability to acquire knowledge of campus procedures, activities, and the overall organization.
A background check (including a criminal records check) must be completed satisfactorily and is required for employment.

Nice To Haves

Prior experience in a Financial Aid office.
Experience with PeopleSoft software is preferred.

Responsibilities

Provides student support services for the Office of Admissions, Office of Financial Aid, Scholarships Office, Student Business Services, the Office of the Registrar, and the Dean of Students Office responding to general and escalated inquiries.
Assists students in making successful progress toward their degree objectives by providing information, direction, and exceptional service.
Plan, lead, and direct complex activities.
Provides input to supervisor and comprehensive counseling to students on complex matters, using sensitivity with the ability to adopt an effective course of action.
Oversee the day-to-day work of student workers, their ongoing training, and work scheduling.
Serve as the first level appeal when students ask to speak to a supervisor and are responsible for electronic communication, all counselor level email communication, website updates, and social media.
Model exceptional service, professionalism, teamwork, and courtesy to create an environment of extraordinary customer service.
Perform financial aid award coordination and verification of applicant information that are of the most-complex and require independent thinking to seek alternative solutions.
Other duties as assigned.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume