Tissue Recovery Operations Controller

LifeNet Health

4d•$27 - $36•Remote

About The Position

As a Tissue Recovery Operations Controller, you’ll play a vital role in advancing our mission. The Tissue Recovery Operations Controller coordinates, performs, and monitors pre- and post-tissue recovery activities for a region. Reviews medical records for eligibility criteria to determine authorized tissues for recovery. Provides direction to the Tissue Recovery Case Lead on targeted tissues for recovery and their proposed priority. Evaluates and establishes the appropriate recovery location, team members, and timing for the recovery, and monitors progress throughout the case. Handles communications with donation agencies and internal/external customers to initiate and conclude recovery activities. Your work will have purpose every single day, contributing directly to life-changing outcomes.

Requirements

High School Diploma/GED
4 years of work experience in Tissue Recovery (with a minimum of 2 years as a Case Lead)
OR - 4 years of work experience in OPO-relevant, Donation Center or related work combined with Tissue Recovery (with a minimum of 2 years as a Case Lead)
OR – 4 years of related work experience in operational and process management, medical triage operations, or emergency medical service operations.
Compliance Skills: Ability to follow LifeNet Health and client procedures and industry regulations.
Attention to Detail: Able to perform tasks thoroughly and with care; checks work to ensure a high degree of accuracy/completeness and early/on-time delivery.
Teamwork: Ability to be collaborative and work as part of a team to resolve issues, complete tasks and meet business needs.
Critical Thinking: Demonstrates the ability to successfully gather and evaluate pertinent information to draw conclusions and identify potential priority business needs and apply to processes in place.
Logical Analysis: Requires thinking through and solving problems step by step; often as to look beyond the obvious solution to a problem.
Communication: Written, verbal and presentation; ability to engage, inspire and influence people
Initiative: Ability to motivate self in completing assigned tasks and proactively seek out opportunities for self and organizational improvement.
Computer Skills: PowerPoint, Excel, Word, Outlook, Microsoft Suite
Time Management: Able to prioritize multiple, competing priorities and manage time/workload. Demonstrated ability to effectively prioritize and juggle multiple time sensitive projects, multi-task, identify project interdependencies and potential risks/pitfalls.

Nice To Haves

Associate’s degree or Bachelor’s (BA/BS) degree in Healthcare Administration, Business Administration, or Advanced degree in Nursing
Certified LEAN Yellow Belt: Certification offered by LifeNet Health or an external accredited entity
Project Management Certification (PMP or PIM) from an accredited entity
Certified Tissue Bank Specialist (CTBS) from the Association for Advancing Tissue and Biologics (AATB) (AATB)
4 years of work experience at LifeNet Health in Tissue Recovery as a Case Lead
Project Management Skills: Ability to execute and manage complex projects

Responsibilities

Case Management: Partner with departmental leadership, Case Leads, and other LifeNet Health departments, such as the National Recovery Communication Center, the Research Operations Program Managers, and the Organ Procurement Organization to coordinate recovery resources and donor activities. Using available KPIs, metrics, and reports, evaluate current tissue volumes to identify targeted clinical and non-clinical tissues to be recovered each working shift to meet budgeted forecasts. Monitor daily activities of tissue recovery teams to direct the appropriate location and recovery team for an authorized tissue donation case.
Evaluation/Screening: Accurately identifies and processes clinical and non-clinical authorizations to maximize donation opportunities. Access and obtain available electronic medical records for the donor chart. Evaluate an authorized donor’s eligibility against established screening criteria using the available medical records, medical history, and behavioral risk assessment information. Validate all generated research project requests for tissue cases following organ recovery.
Logistics: Completes necessary arrangements to schedule external recovery site access and availability for tissue recovery cases. Monitors activities and scheduling of the in-house recovery suite to optimize room utilization. Arranges transportation of authorized donors between facilities when necessary. Reviews the training status of the available team members and works with the TRAOC and Case Lead to assemble the optimal team for case.
Communication: Handles pre- and post- recovery communication with internal and external customers involved in each donation event, including documentation and charting of that communication. Manages communication with OPO teams involved in organ donors with clinical and research tissues with short preservation intervals. Follows all communication protocols to ensure effective interactions with donation stakeholders, including but not limited to Funeral Homes, Medical Examiners, and Hospital Staff.
Quality & Continuous Improvement: Ensures quality outcomes of all work performed. Handles all communication providing exemplary customer service. Records accurate donor charting entries to support communication and case closure activities. Participates in departmental and organizational LEAN projects and initiatives. May support case related activities, perform recovery on cases, or other duties as needed and assigned.

Benefits

Affordable Medical, Dental, and Vision Coverage- Comprehensive care that won’t break the bank.
Profit Sharing Plan- Share in the success you help create.
403(b) Retirement Plan- Invest in your future with confidence.
Paid Parental Leave- 6 weeks to bond with your newest family member.
Corporate Sponsored Events- Celebrate milestones and build connections.
Generous Paid Time Off- Because balance matters:
18 vacation days (based on position, tenure, and state laws)
9 sick days (subject to local and state regulations)
9 holidays (7 standard + 2 floating)
Flexible Work Program- For approved roles, how and where you perform best.
Tuition reimbursement- We invest in your growth and education.
Career & Leadership Development- Expand your impact and potential.
Wellness Program- Prioritize your health with holistic resources.
Employee Assistance Program (EAP)- Support for you and your household.
Incredible teammates- Collaborate with passionate, dedicated professionals.