Tissue Donation Coordinator (Hybrid Opportunity)

New England Donor Services•Waltham, MA

11d•Hybrid

About The Position

Looking for meaningful work, great benefits, and a place to belong? As a Tissue Donation Coordinator, the work you do will help guide donor families through the tissue donation process that can lead to impacting countless individuals. Tissue donations are pivotal in helping children who require heart valve transplants lead full and healthy lives, breast cancer survivors in need of mastectomy surgeries feel whole again, restoring sight to those who suffer from corneal blindness, and so many others.

Requirements

Bachelor’s degree and one year of relevant experience; or, strong consideration will be given to candidates who have an Associate’s degree, certification or license and 3+ years of relevant experience in medical field, health sciences, mental health or counseling with expertise in crisis intervention and/or grief counseling
Working knowledge of medical terminology
Excellent telephone communication skills
Strong computer skills including Microsoft Office suite, clinical databases, and Electronic Medical Records
Excellent organizational skills and a strong attention to detail
Must be flexible and proactive, and have a positive attitude
Ability to work both remotely from a home office setting and onsite in Waltham, MA - remote opportunities are available once you have completed the orientation process and you are completely independent. During the orientation period all shifts will be on site in Waltham, MA.
In order to be employed at NEDS, you must be vaccinated and boosted for COVID-19.

Responsibilities

Handle incoming donor referral calls from hospital staff and clinical partners to obtain and evaluate medical information regarding potential tissue donor suitability
Work empathetically and compassionately with potential donor families to advocate for donation, conduct history questionnaires, and obtain informed consent to donation
Coordinate logistics of tissue recoveries with both internal and external partners and stakeholders
Follow best practices and provide exemplary customer service while communicating with teammates, partners, and stakeholders including Hospital staff, Clinical partners, Funeral Homes, Medical Examiners, District Attorneys, and others.