Tissue Donation Coordinator (Hybrid Opportunity)

New England Donor Services•Waltham, MA

10h•$31 - $31•Hybrid

About The Position

Looking for meaningful work, great benefits, and a place to belong? As a Tissue Donation Coordinator, the work you do will help guide donor families through the tissue donation process that can lead to impacting countless individuals. Tissue donations are pivotal in helping children who require heart valve transplants lead full and healthy lives, breast cancer survivors in need of mastectomy surgeries feel whole again, restoring sight to those who suffer from corneal blindness, and so many others. What You’ll Work: Three 12-hour shifts per week One 12-hour on-call shift every 2 weeks A variety of Day, Mid, and Night shifts Shifts you select in our collaborative self-scheduling model Shifts in person and remote in our fully hybrid staffing model Shifts that support our 24-hour, 365-day a year mission including weekends and holidays You will be part of a team that supports the NEDS mission, to Save and Heal Lives, through the gift of Organ and Tissue Donation. As an NEDS employee, our benefits include: Generous paid time-off program Health, Dental, Vision, and Mental Health insurance coverage 2x Annual Salary Life Insurance Fertility Benefits Flex Spending Account Options 403(b) Retirement Plan with Organizational Contributions Tuition Reimbursement Employee Assistance Program (EAP) Pet Insurance Working Advantage discounts Program. Personal career and skill development opportunities You can also participate in Corporate sponsored events like the annual Blue & Green Walk, Community Volunteering opportunities, Organization-wide team-building outings, and more!

Requirements

Bachelor’s degree and one year of relevant experience; or, strong consideration will be given to candidates who have an Associate’s degree, certification or license and 3+ years of relevant experience in medical field, health sciences, mental health or counseling with expertise in crisis intervention and/or grief counseling
Working knowledge of medical terminology
Excellent telephone communication skills
Strong computer skills including Microsoft Office suite, clinical databases, and Electronic Medical Records
Excellent organizational skills and a strong attention to detail
Must be flexible and proactive, and have a positive attitude
Ability to work both remotely from a home office setting and onsite in Waltham, MA - remote opportunities are available once you have completed the orientation process and you are completely independent. During the orientation period all shifts will be on site in Waltham, MA.

Responsibilities

Handle incoming donor referral calls from hospital staff and clinical partners to obtain and evaluate medical information regarding potential tissue donor suitability
Work empathetically and compassionately with potential donor families to advocate for donation, conduct history questionnaires, and obtain informed consent to donation
Coordinate logistics of tissue recoveries with both internal and external partners and stakeholders
Follow best practices and provide exemplary customer service while communicating with teammates, partners, and stakeholders including Hospital staff, Clinical partners, Funeral Homes, Medical Examiners, District Attorneys, and others.