TISH Site Manager

Catholic Charities•San Francisco, CA

5d•$73,000 - $77,000•Onsite

About The Position

Treasure Island Supportive Housing provides long-term supportive housing services to over 110 formerly homeless families across 4 housing programs: Star View Court Permanent Supportive Housing, Project based voucher housing, Scattered Site housing, and Housing Plus programs. Program participants are formerly homeless/low income families with children and/or disabled family members. TISH case managers provide case management, counseling, and family self-sufficiency services that includes assisting program households with completing annual and interim subsidy recertifications in coordination with San Francisco’s Department of Homelessness and Supportive Housing (HSH). The TISH Site Manager provides high-level daily oversight of TISH staff and program households with daily activities with clients, incidents, cases follow up, payment discrepancies. This role oversees accuracy of program reports, tenant rent payment ledgers and rent subsidy account payables and serves as a liaison between internal departments, HSH, local housing authorities, and program participants per local, federal, and funding source requirements. The Site Manager will support the Program Director in planning, managing, and evaluating service delivery, operations, and processes. Also doing research, analyzing complex data sets and systems, identifying trends, and preparing reports and recommendations. You will also be responsible for drafting policies and procedures, assisting with budgeting processes, tracking and evaluating operational and program performance, and identifying and resolving any issues. You should be able to provide expert guidance to optimize systems, procedures, and processes, evaluate operational and program effectiveness and develop solutions to make improvements or address performance issues. An outstanding Program Analyst should have strong project management, analytical thinking, and problem-solving skills Treasure Island Supportive Housing provides long-term supportive housing services to over 110 formerly homeless families across 4 housing programs: Star View Court Permanent Supportive Housing, Project based voucher housing, Scattered Site housing, and Housing Plus programs. Program participants are formerly homeless/low income families with children and/or disabled family members. TISH case managers provide case management, counseling, and family self-sufficiency services that includes assisting program households with completing annual and interim subsidy recertifications in coordination with San Francisco’s Department of Homelessness and Supportive Housing (HSH). The TISH Site Manager/Subsidy Analyst provides high-level daily oversight of TISH housing subsidy payment operations including assisting TISH staff and program households with payment discrpencies. This role oversees accuracy of program reports, tenant rent payment ledgers and rent subsidy account payables and serves as a liaison between internal departments, HSH, local housing authorities, and program participants per local, federal, and funding source requirements. The Site Manager will support the Program Director in planning, managing, and evaluating service delivery, operations, and processes. The Program Analyst's responsibilities include conducting research, analyzing complex data sets and systems, identifying trends, and preparing reports and recommendations. You will also be responsible for drafting policies and procedures, assisting with budgeting processes, tracking and evaluating operational and program performance, and identifying and resolving any issues. As the Program Analyst, you should be able to provide expert guidance to optimize systems, procedures, and processes, evaluate operational and program effectiveness and develop solutions to make improvements or address performance issues. An outstanding Program Analyst should have strong project management, analytical thinking, and problem-solving skills

Requirements

BA Degree in business management, accounting, social work or related field
Minimum 2 years working experience and solid knowledge of HUD housing program regulations and related local subsidy programs.
Solid experience maintaining spreadsheet data, generating new spreadsheet reports, reviewing data for accuracy, understanding of rent calculation methodologies and subsidy accounting.
Experience working with homeless, substance abusing, mental health, HIV/AIDS populations.
Experience billing coding and submissions to accounts payable
Knowledge of San Franciso’s community resources for families transitioning from homelessness, including San Francisco’s homeless services and housing systems.
Knowledge of issues facing homeless families, including substance use, mental health, and crisis intervention strategies.
Ability to design systems and processes to track data and monitor accuaracy.
Ability to meet fiscal and accounting deadlines
Ability to work with the case management team to provide holistic support services.
Crisis Intervention Skills.
Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in cross-cultural situations.

Responsibilities

Maintain and update an Excel-based tracking and reporting system for program participant rental accounts with real-time reconciliation.
Prepare and submit timely monthly subsidy payment invoices including making invoice corrections and updates as required by accounts payable staff and/or HSH.
Input and update participant data in internal property management software and local HMIS databases; ensure changes are made in accordance with internal organizational and funding agency requirements.
Recommend and implement process improvements and system updates that enhance efficiency and compliance tracking.
Serve as first point of contact for landlords, residents, and staff regarding subsidy-related questions, issues, and disputes.
Provide timely, professional, and courteous communication to internal and external stakeholders to facilitate resolution of issues and ensure transparency in program operations.
Actively participate in internal and external team meetings and support initiatives across the department and broader organization.
Regularly audit subsidy records to ensure accuracy and identify potential compliance issues or report errors.
Maintain case records and statistics and prepare regular reports for funders.
Serve the TISH designated staff person ensuring participant children enrolled in school and connected to the appropriate services within the community as required by the education subtitle of the McKinney-Vento Act.
Personal cell phone required for multifactor authentication.
Perform other duties as assigned.