Tire Service Advisor

Dealer Tire • Virginia Beach, VA

377d • $56,368 - $61,360

About The Position

The Tire Service Advisor at Dealer Tire is responsible for selling tires and providing exceptional customer service within a premium OEM dealership. This role involves diagnosing tire-related issues, maintaining customer relationships, and ensuring customer satisfaction while meeting sales goals. The position offers opportunities for career advancement and emphasizes work-life balance.

Requirements

• 2+ years of tire service experience, preferably in a retail tire and service environment.
• Excellent verbal communication skills with strong customer service orientation.
• May be required to operate a motor vehicle.
• Meet the requirements of Dealer Tire's Motor Vehicle Record Policy and Company Vehicle Fleet Policy.
• Proficient computer skills to include experience with MS Office and online order management applications.

Responsibilities

• Selling tires to customers on the service drive to exceed assigned sales goals.
• Inspecting customers' cars on the service drive.
• Diagnosing tire-related problems, recommending service, and quoting prices.
• Assuring necessary repairs are completed as ordered and priced as quoted.
• Maintaining strong, effective relationships with customers and dealer personnel.
• Overseeing customer satisfaction and solving problems that arise.
• Completing monthly market analyses.
• Assisting in store operations (i.e. maintaining inventory, opening/closing the store, etc.).
• Assisting dealership technicians to ensure service levels are maintained.

Benefits

• Paid time off
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) matching (50% on the dollar up to 7% of employee contribution)
• Monthly bonuses
• Career advancement opportunities
• Work-life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees